Workforce Management Scheduler

Job Description

Workforce Management Scheduler

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Customer Service is the heartbeat of Uline! As a Workforce Management Scheduler, you will coordinate call center schedules and monitor staffing to ensure optimal coverage to deliver the best-in-class experience our customers have come to love and expect.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

Build, publish and maintain optimized schedules across Uline's national customer service team.

Manage non-production activities for proper staffing levels to meet service levels.

Analyze and report on scheduling and staffing trends to provide overall coverage improvement recommendations to leadership.

Partner with management to identify and drive Workforce Management (WFM) process improvements.

Support customer service command center responsibilities monitoring real-time activities and volume.

Minimum Requirements

High school diploma or equivalent. Bachelor’s degree preferred.

2+ years in customer service and / or Workforce Management (WFM) with experience using WFM software.

Microsoft Excel experience with intermediate knowledge of formula definitions.

NICE WFM (IEX) scheduling system experience is preferred.

Strong multi-tasking, organizational and communication skills with excellent attention to detail.

Benefits

Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

Multiple bonus programs.

Paid holidays and generous paid time off.

Tuition Assistance Program that covers professional continuing education.

Employee Perks

Café featuring affordable daily meal options from local restaurants.

On-site fitness center and beautifully maintained walking paths.

Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO / AA Employer / Vet / Disabled

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