Sr. Claims Consultant, PC

Property Casualty Claim Process Manager

The purpose of this position is to provide high quality property casualty claim process management, advocacy and analysis to company clients and internal staff in alignment with division and company vision, mission and strategy. Serve as elite expert in their field and within agency for servicing large, unique and / or high-profile clients.

Essential Responsibilities :

• Serve as a highly qualified and experienced claims consultant with exceptional communication, customer service and analytical skills. Ability and willingness to work with our largest, most complex and highest profile clients across the country.
• Demonstrate exceptional client service, independently as well as part of a team.
• Responsible for prompt delivery and coordination of claim management services.
• Coordinate and participate in regular claim reviews with the client and the carrier / TPA as requested and allowed.
• Analyze claim data to determine loss trends and assist in loss prevention.
• Ensure proper communication of loss information to the client and carrier / TPA.
• Proactively identify strategic claim resolution strategies. Partner closely with adjusters, legal counsel, etc. to implement action plans and pursue resolution.
• Assist the client in properly determining coverage.
• Communicate with clients, insurance carriers and internal customers on a regular basis to serve as a client advocate.
• Utilize automated tools to track and proactively manage the direction of each claim and ensure reserve accuracy.
• Partner closely with Producers, Insurance and Safety teams to identify and provide solutions for our client's claim management needs
• Ensure immediate notice of new lawsuits to the carrier and TPA.

Additional Responsibilities :

Knowledge, Skills and Abilities :

Competencies :

In addition to the responsibilities, knowledge, skills, and abilities outlined in this job description, the Company also assesses and develops employees based on core and technical competencies through a performance management process. Competencies applicable to this role include :

General Working Conditions :

Qualifications :