Airline Baggage Service Agent in JFK Airport - $26.80 w Health / $21.25 wo, Medical

Airline Baggage Service Agent in JFK Airport

Customer Service

Jamaica, NY Full-Time/Regular

Proficient in all Baggage Service-related functionality

• In depth knowledge of World Tracer (W/T) to include creating, amending, and closing AHL, DPR, OHD files
• Performs daily proactive/reactive communication with passengers
• Clear expedited and left behind baggage through US Customs and sets up local and FedEx deliveries
• Maintain inventory of OHD baggage
• Register lost and found items in W/T, maintain documentation and follow-up with passengers
• Sweep the bag room and the departure pier daily to action the left behind or late receive interline baggage
• Send W/T forwarding messages for all bags that are being expedited from the port
• Respond timely to emails, telexes, and phone calls

Required Skills

• Basic Math
• Long periods of standing
• Lifting, pushing, pulling, and carrying up to 70 lbs.
• Constant interaction with passengers and management
• Constant telephone and computer usage