Customer Service Representative

Job Description

Job Description

We are looking for a dedicated Call Center Representative to join our team in the Wall, New Jersey area. In this long-term contract role, you will play a vital part in supporting clients within the health insurance industry by simplifying enrollment processes and enhancing employee engagement strategies. This position offers extensive training, making it an excellent opportunity for candidates eager to grow their skills in customer service and benefits administration.

Responsibilities :

• Assist clients with open enrollment processes, ensuring smooth and efficient plan administration.
• Provide clear and strategic communication to improve employee engagement with benefit offerings.
• Perform accurate alphanumeric and numeric data entry to maintain client records.
• Utilize Outlook, Excel, and Word to manage correspondence, data tracking, and reporting.
• Respond promptly to client inquiries, resolving issues with professionalism and attention to detail.
• Collaborate with internal teams to streamline administrative procedures and enhance service delivery.
• Participate in training sessions to develop expertise in the health insurance and benefits administration sector.
• Maintain confidentiality and adhere to company policies regarding sensitive information.
• Proficiency in alphanumeric and numeric data entry.
• Knowledge of Microsoft Outlook, Excel, and Word for communication and data management.
• Strong organizational skills with the ability to manage multiple tasks effectively.
• Excellent verbal and written communication skills for client interaction.
• Attention to detail and accuracy in handling sensitive information.
• Ability to adapt quickly to new systems and processes during training.
• Prior experience in customer service or related roles is a plus but not required.