Telecom Operator / PBXBSA Health System • Tyler, TX, US

No longer accepting applications

Telecom Operator / PBX

BSA Health System • Tyler, TX, US

9 days ago

Job type

Full-time

Job description

Central Scheduling Switchboard Operator

Join our team as a day shift, full-time Central Scheduling Switchboard Operator in Tyler, TX.

Thrive in a People-First Environment and Make Healthcare Better

We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
We use advanced technology to support our team and enhance patient care.

Get to Know Your Team :

UT Health East Texas is comprised of 9 hospitals, more than 90 clinics, nearly 7,500 employees and over 1,000 licensed inpatient beds. We provide healthcare services through our hospitals, clinics, Level 1 trauma facility, air emergency fleet and EMS service.

Responsibilities

Maintain acceptable ACD (automated call distribution) call statistics

Demonstrate proficiency and skill in call control and call steerage.

Understand and take appropriate intervention for call queue management at an agent level.

Accurately performs the transferring of customers to the appropriate areas.

Accurately perform call distribution and effectively executes paging and messaging services

Accurately perform data entry at time of call using appropriate call center software systems

Effectively distributes patient email

Maintains a constructive working relationship with clients, physician offices, co-workers, supervisors and others as needed

Participates in department in-services and meetings

Adheres to the policies and procedures of the organization and the call center

Maintains confidentiality of all interactions

Maintains a clean, efficient work area

Becomes knowledgeable about call center office equipment

Other duties as requested

Qualifications

Job Requirements

High school diploma or equivalent

Preferred Qualifications

Two (2) years of college

Basic typing skills of 35 wpm

Knowledge of basic medical terminology

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Pbx Operator • Tyler, TX, US

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