Manager, Associate Experience & Organizational Effectiveness

Manager, Associate Experience & Organizational Effectiveness

TruGreen accepts applications on an ongoing basis. The Manager, Associate Experience & Organizational Effectiveness serves as a strategic partner and subject matter expert in engagement and experience. This role helps leaders strengthen associate experience, leadership capability, and business performance through insights gained from key listening touchpointssuch as the annual engagement survey, onboarding and offboarding feedback, and moments that matter. Acting as an internal consultant, this role supports business and HR leaders in identifying opportunities for growth, team development, and enhanced associate connection. They lead the overarching listening strategy for the organization and ensure that engagement insights are embedded across all talent processes, creating alignment between culture, capability, and performance.

Listening Strategy & Insights

Lead the design, implementation, and continuous improvement of the enterprise listening strategy, including annual surveys, pulse checks, onboarding, and offboarding feedback. Analyze quantitative and qualitative data to uncover meaningful trends and translate findings into actionable insights. Build dashboards, reports, and communication tools that enable leaders to understand, act on, and sustain engagement outcomes. Ensure consistency, governance, and confidentiality in the management of all listening tools and processes.

Organizational Effectiveness & Enablement

Support the advancement of leadership capability and associate experience through targeted initiatives that promote accountability, collaboration, and performance. Partner with leaders to identify and implement solutions that strengthen team dynamics and organizational health. Apply engagement and experience insights to drive improvements in leadership behaviors, culture, and performance outcomes. Contribute to the continuous improvement of Talent, Learning & Experience (TLE) practices by integrating engagement and OE insights into enterprise initiatives.

Program & Project Leadership

Manage the execution of engagement and organizational effectiveness initiatives from design through delivery and measurement. Coordinate cross-functional teams, establishing objectives, action plans, and timelines that ensure alignment with business priorities. Develop scalable tools, playbooks, and templates that help leaders take consistent action and measure progress. Deliver compelling presentations and communications that clearly convey outcomes, recommendations, and business impact.

Consulting & Partnership

Serve as a trusted consultant to leaders across the business, providing expert guidance on associate engagement, development, and team effectiveness. Leverage engagement and experience data to identify patterns, strengths, and opportunities that drive leadership growth and organizational performance. Partner with HR Business Partners and Talent, Learning & Experience leaders to embed insights into leadership development, learning programs, and performance practices. Design and facilitate team sessions, leadership discussions, and development experiences that enhance culture and collaboration.

Education and Experience Requirements

Master's degree in Industrial-Organizational Psychology strongly preferred; related fields such as Organizational Development, Human Resources, or Business may be considered. 5+ years of experience in engagement, organizational effectiveness, talent management, or HR consulting. Demonstrated ability to translate engagement data and associate feedback into actionable business insights. Proven experience advising or supporting leaders on development, culture, and team performance. Strong project management skills; formal certification (e.g., PMP, Lean, Six Sigma) a plus. Proficiency in analyzing survey and engagement data; experience with visualization tools preferred.

Competencies

Consultative Influence Trusted advisor who uses insights and expertise to guide leaders toward meaningful, measurable action. Engagement & Experience Expertise Deep understanding of what drives associate satisfaction, leadership effectiveness, and business outcomes. Analytical Thinking Skilled in interpreting and connecting data to business context and strategy. Program & Project Management Plans and executes complex initiatives using structured, repeatable methods. Facilitation & Communication Engages, educates, and inspires leaders and teams through storytelling and clarity. Collaboration & Relationship Building Partners across levels and functions to enable alignment and impact. Organizational Agility Navigates change effectively and adapts priorities in response to evolving business needs. Ability to speak, read and write fluently in English is required. You MUST BE physically located in the United States while performing this job. TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.

Pay Ranges

$79,175.00 - $131,958.00 This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical / Dental / Vision insurance and Company-matching 401(k) in addition to other programs and perks. TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. We are an Equal Opportunity / Affirmative Action Employer - Minorities / Females / Protected Veterans / Individuals with Disabilities.