Non-Clinical Case Manager

A company is looking for a Non-Clinical Case Manager to provide patient support remotely during the hours of 11-8p EST, M-F.

Key Responsibilities

Provide virtual support to patients, case managers, and clinical educators through various communication channels

Engage patients with complex health conditions using empathy and emotional intelligence

Ensure compliance with industry regulations while managing sensitive patient information

Required Qualifications

Associates Degree required; Bachelor's preferred

Two years of experience in pharmaceutical / healthcare patient support services

Experience in a telephonic patient support environment, including reimbursement and / or oncology

Accountability to metrics in a real-time contact environment

Proficient with technology and multiple data entry systems