Technical Support Specialist

Overview

Lovelace Biomedical Research Institute (LBRI) and the Mind Research Network (MRN) are currently seeking a full-time Technical Support Specialist to provide technical support assisting end users with their day-to-day technical duties and issues.  This position will oversee configuration and maintenance of hardware (PCs, printers, scanners, mobile devices, etc.),  as well as remove viruses and resolve issues relating to Microsoft Windows, Mac OS, and other various desktop applications. The Technical Support Specialist will also document work in a ticketing system, document system procedures, perform iPhone and iPad configuration and setup, and provide end-user training for systems and software products.

Qualifications

Requires a High School diploma or equivalent and a Technical Certificate, or specific coursework or training in a directly related area; or an equivalent combination of education, training and / or experience from which comparable knowledge, skills and abilities have been attained.

The Technical Support Specialist requires strong technical knowledge of PC’s, laptops, and peripheral hardware devices.  Must have a strong working knowledge of Windows 10, 11 and Microsoft Office.

Experience with iOS, Exchange, and Active Directory desired.  CompTIA A+ certification is highly desirable.

Must have superior professional-level written and verbal communication skills; a high degree of professionalism, strong organizational and time-management skills and excellent customer-service skills. Demonstrated ability in managing a wide variety of tasks simultaneously while meeting multiple deadlines is required.  Must have the ability to work independently and as a part of a team as well as the ability to maintain confidential information.

Ability to gain and maintain access to Kirtland Air Force base (KAFB) and successful completion of various background checks is required.

This position requires a post-offer credit check.

Physical Requirements

Work is performed in a variety of settings including office and laboratory environments, as well as in outdoor areas.  Will operate standard information technology equipment and will frequently stand, walk, sit, perform desk-based computer tasks, use a telephone, perform repetitive motions, bend, kneel, crawl, carry equipment and occasionally lift objects that weigh up to 20 pounds.  May periodically climb ladders and perform work overhead.The above is intended to describe the general requirements for the position and should not be interpreted as an exhaustive statement of physical requirements.  The Institute will provide reasonable accommodation to any employee with a disability who requires an accommodation to perform the essential functions of the position.

Salary

Salary is commensurate with experience.

Lovelace Biomedical is an Equal Opportunity Employer