Technical Support Specialist (Contractor)

Technical Support Specialist (Contractor) page is loaded## Technical Support Specialist (Contractor)locations : Farmington, Connecticuttime type : Part timeposted on : Posted 22 Days Agojob requisition id : JR005448 Job Summary We are seeking a Technical Support Specialist I contractor for an on-site role in Farmington, Connecticut. This position provides front-line technical support for end users, addressing hardware, software, and network issues. The contractor will collaborate with internal IT teams to ensure consistent and effective service delivery, contribute to documentation and knowledge base articles, and support ongoing IT initiatives. This is a part-time, onsite contract role, scheduled for 20–30 hours per week over a 6–12 month period. The selected contractor will be employed and paid through a third-party vendor. While this is a temporary position, there may be potential for full-time conversion based on performance and evolving business needs. Key Responsibilities Phone Support : Serve as the first point of contact for technical issues, providing rapid resolution and excellent customer service. Deskside Support : Assist users with software, hardware, and peripheral equipment (e.g., printers) in a multiplatform environment. Systems Knowledge : Support and maintain Windows or macOS operating systems. Perform installations and updates, and liaise with hardware / software vendors. Networking : Apply TCP / IP and LAN troubleshooting skills from station plate to device. Technical Analysis : Diagnose and repair computer systems, operating environments, applications, and peripherals. Documentation : Record solutions in a call tracking system and contribute to IT process documentation. Technology Research : Stay current with IT trends through self-study and training. Problem Solving : Participate in root cause analysis and document resolutions for new or undocumented issues. Qualifications High School Diploma required; Vocational / Technical Degree or Bachelor's Degree preferred. 1–2 years of experience in IT support.

• Familiarity with ITIL processes (Request, Incident, Problem, Change Management).
• Strong organizational and multitasking skills.
• Excellent interpersonal and communication abilities.
• Customer service mindset with empathy and a solution-focused approach.
• Willingness to pursue vendor certifications as part of their professional development.The hourly pay rate is $22-26 / hour. Pay rate is based on qualifications and relevant experience. About JAX : The Jackson Laboratory is an independent, nonprofit biomedical research institution with a National Cancer Institute-designated Cancer Center and nearly 3,000 employees in locations across the United States (Maine, Connecticut, California), Japan and China. Its mission is to discover precise genomic solutions for disease and empower the global biomedical community in the shared quest to improve human health.Founded in 1929, JAX applies over nine decades of expertise in genetics to increase understanding of human disease, advancing treatments and cures for cancer, neurological and immune disorders, diabetes, aging and heart disease. It models and interprets genomic complexity, integrates basic research with clinical application, educates current and future scientists, and provides critical data, tools and services to the global biomedical community. For more information, please visit. EEO Statement : The Jackson Laboratory provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws. Bar Harbor : The Jackson Laboratory's 43-acre scenic Bar Harbor campus is nestled between the Gulf of Maine and the mountains of Acadia National Park. Some of the best hiking and biking in the world (over 50 square miles of mountains, lakes, views, and dramatic coastline) is accessible from our campus. We are one mile from downtown Bar Harbor, which offers a vibrant downtown district with a plethora of restaurants, shops, museums, and galleries. Ellsworth : The Charles E. Hewett Center in Ellsworth, Maine, is a state-of-the-art facility that serves researchers world wide. The facility represents the culmination of nine decades of unmatched experience and leadership in breeding and caring for laboratory mice.Ellsworth, Maine, is one of Maine's fastest growing cities. With a growth rate of nearly 20%, Ellsworth is a bustling year-round community and acts as a hub for surrounding towns. It is located nearby Acadia National Park and hosts numerous special events, concerts and festivals each year. Residents have access to fabulous shopping, recreation, museums, galleries, and dining at a variety of independent restaurants. Farmington : JAX Genomic Medicine is transforming medicine by improving patient care, lowering costs, and increasing life span and health span. JAX Genomic Medicine's research focuses on the complex genetic causes of disease and on the development of genomic solutions tailored to each person's unique genetic makeup.JAX Genomic Medicine sits on a 17-acre site on the campus of the University of Connecticut Health Center. The 183,500-square-foot facility opened in the fall of 2014. Now, it houses over 300 biomedical researchers, technicians, and support staff in state-of-the-art computing facilities and laboratories.In Connecticut, JAX resides in the scenic town of Farmington, in the state's capitol region. The Hartford region, which offers some of the best public schools in the country, is made up of both bigger cities and smaller, charming historic New England towns. JAX Genomic Medicine is also geographically located within 2 hours of Boston and New York and is close to multiple transportation systems, including bus lines, highways, railroads and international airports. Sacramento : The JAX Mice, Clinical and Research Services facility is located in Sacramento, the state capital of California. Sacramento is less than a two-hour drive from San Francisco, Napa Valley, and scenic Lake Tahoe, and a short flight to both Los Angeles and Orange County. Sacramento is the birthplace of the nation's Farm to Fork movement, and offers excellent restaurants, gastro-pubs, wineries, theaters, and museums. Outdoor activities are plentiful : Boating, white water rafting, and riding the scenic bicycle trails are popular. Housing and other costs of living are more affordable in Sacramento and its surrounding suburbs than in most other neighboring areas in the North Bay, making Sacramento one of the hottest housing markets in the country year after year. Augusta : JAX's Maine Cancer Genomics Initiative (MCGI) is located in Augusta, Maine, in the Harold Alfond Center for Cancer Care (HACCC), at Maine General Hospital. It began operations in 2016 with three overarching goals : to provide cancer genomic testing for Maine cancer patients; to develop and deliver physician education about clinical genomic cancer diagnostics; and to build a network in Maine of oncology practices conducting studies in genomic medicine.

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