Master Technician

Job Description

Job Description

A Master Tech

Primary Responsibilities:

The Technician is expected to:

• Repair vehicles using appropriate tools, technologies, and procedures in order to restore the vehicle to proper working conditions.

• Seek ways to improve business operation efficiencies and customer service.

• Be a teacher to support the efforts of other employees to be successful.

Reports to: Service Manager

Essential Job Functions:

1.Ensure Maximum Production and Customer Service.

•Perform all repairs utilizing appropriate tools, procedures, and operations.
•Follow policies and procedures as per your specific manufacturer(s) manual.
•Disassemble and assess any supplemental needs, labor, and parts, and communicate with Shop Foreman, Assistant Service Manager, or Service Advisors.
•Perform quality repairs at all times and notify management of any substandard processes, parts, or procedures.
•Communicate with personnel regarding any issue which may cause a repair delay to a vehicle.
•Maintain employee, customer, and vendor confidence while protecting operations by exercising discretion when handling sensitive confidential information.
•Complete and maintain all Larry H. Miller Dealerships’ required training.
•Maintain a clean and safe work environment at all times and adhere to all OSHA/EPA requirements.•Maintain ability to handle job stress and effective interaction with others in the workplace.
•Perform all other job duties as requested by management.
•Must use the dealership software, like CDK, Xtime, Wi-advisor, Auto.live, Rapid recon, and others required as per management.

2.Operate with Integrity.
•Demand the highest ethical standards from self and others.
•Maintain composure within the workplace as well as outside the workplace when interacting or representing the Larry H. Miller Dealerships.
•Set an example of a positive attitude and professionalism, including a neat, orderly, and safe work environment.

Physical Demands:

•Work performed in a dealership setting due to the location of customer vehicles and shop supplies.

•Must be able to sit, stand, bend, reach, talk, hear, stoop, kneel, crouch, use hands and fingers, handle or operate objects, tools, or controls and move about facilities.

•Required vision includes close, vision, distance, peripheral, and the ability to adjust focus.

•Required to lift up to a minimum of 100lbs.

•Exposure to shop environments such as noise, dust, odors and fumes, chemicals, and adhesives.

•While performing the duties of this job, the employee is exposed to weather conditions precedent at that time.

•Required to operate equipment and move vehicles in a safe manner at all times.

•Maintain regular attendance and timeliness as set forth within the work schedule designated by the department supervisor/manager.

•In general, this position is assigned regular business hours; however, it is typical to work more than 40 hours per week.

Requirements

Minimum Qualifications:

1.Education, Experience, Certification(s)/Training.

•High school diploma or the equivalent.

•1+ years of progressive experience in automotive service.

•Maintain valid driver’s license and MVR record within company policy requirements.

•Applicable factory training credentials.

•ASE certification, local state safety inspection, and emissions license preferred.

2.Skills

•Active Learning- Understanding the implications of new information for both current andfuture problem-solving and decision-making.

•Learning Strategies- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

•Communication- Basic ability to read and write, ability to effectively convey information to others, apply active listening by taking the time to understand the points being made by employees and customers, being aware of others’ reactions, and understanding why they react as they do.

•Social Perceptiveness- Being aware of others’ reactions and understanding why they react as they do.

•Critical thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

•Repairing- Repairing machines or systems using the needed tools.

•Troubleshooting- Determine causes of operating errors and decide what to do about them.

•Quality Control Analysis- Conducting tests and inspections of products, services, or processes to evaluate quality or performance.

•Resolving conflicts and negotiating with others- The ability to handle complaints, settle disputes, resolve grievances and conflicts, or otherwise negotiating with others.

Benefits

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Deferred Holiday Pay Match
• Paid training
• Stock Awards(select management and front-line team member’s eligible

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match