Customer Relations Specialist

Customer Relations Specialist

Are you a natural problem solver? Do you enjoy helping people? We have a great full-time opportunity that offers paid time off, paid holidays, benefits, and much more!

The ideal candidate for our Customer Relations Specialist position will enjoy learning new things and solving challenging problems while assisting customers with a variety of issues and concerns.

Responsibilities will include :

• Maintaining operations of a customer service center including customer interactions, information, concerns, lost and found, fare media inventory, financial transactions, and coordinating office maintenance.
• Providing customers with up-to-date information about UTA service subjects
• Handling customer complaints
• Distributing transit schedules
• Selling fare media directly and through outlets
• Working within the organization as a customer advocate to ensure that concerns are addressed and responded to timely.
• Working closely with other department representatives and division leaders to identify root causes of customer service issues and to develop solutions to improve service quality and mitigate problems

Work Schedule

Minimum Qualifications

Experience / Education

Knowledge / Skills

As a full-time Administrative Employee, your Total Rewards Benefits Package will include :

Pay Range : $17.692 Per Hour

If interested, apply before : Friday, November 7th, 2025 @ 5 : 59 PM MST

Utah Transit Authority is an Equal Opportunity Employer of all persons regardless of race, color, religion, sex, national origin, age, disability, covered veterans, sexual orientation, and gender identity. Women, minorities, and people with disabilities are encouraged to apply. Applicants needing an accommodation under the Americans with Disabilities Act for any part of the application process should contact UTA Human Resources at 801-287-2324. A minimum of two workdays' notice prior to the need for the accommodation is required.

Utah Transit Authority is a drug-free workplace, subject to federal drug and alcohol testing regulations under 49 CFR Part 40, 655, and 219. All offers for employment are contingent upon a successful pre-employment drug test. If a pre-employment test returns a non-negative result, an application for employment may be rejected. All employees are subject to reasonable suspicion and post-accident testing for drug and alcohol use. All safety sensitive employees are subject to random testing for drug and alcohol use.