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PC Support Technician
PC Support TechnicianTIER4 GROUP • Milwaukee, WI, US
PC Support Technician

PC Support Technician

TIER4 GROUP • Milwaukee, WI, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Title: PC Support Technician

Location: Milwaukee, WI

Type: Onsite

Duration: ASAP - December 2025

Perks: Competitive Rates, Benefits, free daily lunch when onsite



About the Role

We are seeking a PC Support Technician to join our PC Setup team, responsible for provisioning and deploying end-user computer hardware. This role will provide hands-on technical support for both home office and field users, ensuring seamless technology experiences.


Key Responsibilities

  • Deploy and configure PCs, mobile devices, and related hardware/software for end-users.
  • Troubleshoot and resolve technical issues related to operating systems, software configurations, and network connectivity.
  • Provide multi-channel technical support (e.g., chat, phone, email) in a fast-paced environment, handling multiple requests simultaneously.
  • Conduct initial client experience consultations, diagnosing issues and applying technical knowledge to resolve problems efficiently.
  • Continuously develop expertise in both field and home office technology, handling increasingly complex technical assignments.
  • Identify and suggest process improvements to enhance service quality and efficiency.
  • Collaborate with internal teams and technical experts to drive innovation and improve user experience.
  • Ensure clear and concise documentation of troubleshooting steps, resolutions, and process enhancements.
  • Maintain a professional, customer-focused approach, ensuring a high-quality end-user experience.


Qualifications & Skills

  • Education: Associate’s or Bachelor’s degree in Computer Science, MIS, or a related field or equivalent work experience.
  • Experience: Minimum 2 years of technical Help Desk or IT support experience.
  • Strong troubleshooting skills in PC hardware, mobile devices, operating systems, and software support tools.
  • Proficiency in technical problem-solving and issue resolution.
  • Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
  • Strong customer service orientation, with the ability to build rapport and manage expectations.
  • Ability to multi-task and prioritize in a dynamic environment.
  • Attention to detail, particularly in documentation and follow-through.
  • A team player with a continuous learning mindset, open to feedback and process improvement.
  • Self-motivated and reliable, able to meet deadlines and work independently when needed.


Nice-to-Have Skills

  • Experience with enterprise IT environments and help desk ticketing systems.
  • Familiarity with Epic EMR, Medical Manager, Intergy, or similar software (if applicable).
  • Knowledge of ITIL practices and service management principles.


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PC Support Technician • Milwaukee, WI, US

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