PC Support Technician

Job Description

Job Description

Title : PC Support Technician

Location : Milwaukee, WI

Type : Onsite

Duration : ASAP - December 2025

Perks : Competitive Rates, Benefits, free daily lunch when onsite

About the Role

We are seeking a PC Support Technician to join our PC Setup team , responsible for provisioning and deploying end-user computer hardware. This role will provide hands-on technical support for both home office and field users , ensuring seamless technology experiences.

Key Responsibilities

• Deploy and configure PCs, mobile devices, and related hardware / software for end-users.
• Troubleshoot and resolve technical issues related to operating systems, software configurations, and network connectivity.
• Provide multi-channel technical support (e.g., chat, phone, email) in a fast-paced environment, handling multiple requests simultaneously.
• Conduct initial client experience consultations , diagnosing issues and applying technical knowledge to resolve problems efficiently.
• Continuously develop expertise in both field and home office technology , handling increasingly complex technical assignments.
• Identify and suggest process improvements to enhance service quality and efficiency.
• Collaborate with internal teams and technical experts to drive innovation and improve user experience.
• Ensure clear and concise documentation of troubleshooting steps, resolutions, and process enhancements.
• Maintain a professional, customer-focused approach , ensuring a high-quality end-user experience.

Qualifications & Skills

Nice-to-Have Skills