Customer Support Analyst

A company is looking for a Customer Support Analyst II to provide exceptional customer service and technical support.

Key Responsibilities

Follow up with customers to resolve issues and provide timely feedback

Utilize tools to analyze problems and assist customers in troubleshooting

Document and track customer-reported issues to ensure timely resolution

Required Qualifications

Understanding of basic SQL queries and Java programming logic

Knowledge of Windows operating systems and basic network troubleshooting

Experience with electrical control systems and safety procedures

Familiarity with PLC / Networking communication protocols

Ability to train customers and develop training manuals / SOPs