IT Data and Compliance Specialist

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Description

About Fountain House

At Fountain House, we believe in the power of community to transform the lives of individuals with serious mental illness. Every day, thousands of members choose to come to Fountain House to contribute their talents, learn new skills, access opportunities, and form friendships. Members and staff operate successful employment, education, wellness programs and work as partners to perform all the functions that keep our community going. The Fountain House model has been replicated in more than 300 locations in 30 countries and 32 states and currently serves more than 100,000 people with mental illness worldwide. As originators of this approach, we provide leadership by constantly advancing the practice and by leading the conversation around mental health recovery. As a result, Fountain House has created a comprehensive Community System of Care. This includes Clubhouses in Manhattan, the Bronx, Hollywood, California and Care Management, Community Oriented Recovery and Empowerment Services and a large housing program ranging from 24-hour supervised residences to scattered site supported apartments. We are committed to reducing social isolation, advocating for mental health policy change, and driving solutions that empower our members.

Your Impact

As IT Data and Compliance specialist you will maintain the technology infrastructure, supporting virtual access, ensure compliance with funding requirements, and working side-by-side with members to facilitate their digital skills and comfort with technology.

Full-time : Monday to Friday, 9am to 5pm.

$24.04 per hour

Fully on-site

Requirements

Key Responsibilities

• Provide initial diagnosis and resolution of hardware, software, network, and virtual access issues for staff and members.
• Log and update tech support tickets in our help desk and tech support platform, Ninja RMM
• Escalate tickets to New York-based tech support team, if needed
• Troubleshoot and resolve problems promptly to minimize disruption for members engaging via in-person or remote platforms.
• Assist with setup, configuration, and ongoing maintenance of computers, tablets, and virtual meeting tools, following standards set by the New York-based tech support team
• Support members with virtual access issues, including troubleshooting video conferencing platforms (Zoom, MS Teams, etc.) and remote connection challenges.
• Guide members in using digital devices, online resources, and remote services confidently and independently, coordinating as needed with the Virtual Access Team and the IT Department
• Work directly with members, providing step-by-step technical assistance during in-person or virtual sessions to build digital literacy and confidence
• Collaborate with other clubhouse staff, such as the Virtual Access team, to identify members' tech needs and tailor support accordingly.
• Support secure data entry and management for member records, funding requirements and ensuring accuracy and confidentiality.
• Support the use and maintenance of the Eccovia / ClientTrack system for member data, including troubleshooting access issues, working closely with the New York-based solutions engineering team
• Keep detailed records of all support interactions in appropriate systems, such as Ninja or Eccovia CT, especially those involving direct member supports.
• Participate in team meetings and training on new systems or practices.

Who You Are

What You Bring

Why Join Fountain House

Join Us & Make an Impact!

Be part of a movement that is transforming mental health care through research, advocacy, and community.

Fountain House, Inc. is an Equal Opportunity Employer

At this time Fountain House, Inc. is not able to sponsor visas

Note : This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. This job description is not to be construed as a contract for employment.

Salary Description

24.04