Manager, Critical Facilities Operations

Join NTT DATA

Make an impact with NTT DATA. Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive.

Essential Duties & Responsibilities

Provides applied electrical, mechanical, integrated control and water chemistry technical expertise for the entire data center. Coordinates the activities of contractors and consultants for daily operations and critical maintenance (UPS systems, generators, switchgear and chiller maintenance). Ensures the CFOps team works effectively to achieve the CFOps goals. Manages budget, staff planning, NPS feedback, operational efficiency, etc. Directly interfaces with Construction management team, contractors and consultants for all phased data center construction commissioning, including integration and testing of new systems while maintaining critical systems online. Works with the Regional Director and Finance to develop and track annual budgets. Works with the Regional Director to track and complete an aggressive preventive and predicative maintenance schedule for critical maintenance and system commissioning. Ensures data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, improving overall efficiency and driving cost reduction. Conducts training with the Mechanical / Electrical Data Center Technician and Facility Technicians on equipment, PM's, QA and CFOps procedures / processes. Manages and maintains all training documentation. Manages systems to avoid unplanned, customer-impacting outages. Directly manages data floor and back of house electrical loading and capacity, including client installations and database systems. Participates in rotational on-call schedule to respond to emergency situations at the data center. Provides site leadership, implements training, and acts as both a coach and mentor to site personnel. May require late night work approximately once every other week to meet critical maintenance windows and scheduling. Performs other duties as assigned. Regular, predictable attendance is essential for satisfactory performance.

Knowledge, Skills & Abilities

Ability to be highly confidential. Ability to work in a team environment. Ability to manage stress and / or fast pace effectively. Knowledge of current NFPA Electrical, Fire and Life Safety and building codes. Knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25 and compliance issues. Expert knowledge in industrial safety best practices (i.e. lockout / tag out, arc flash protection, OSHA and state regulations). Familiarity with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems. Excellent customer service skills. Excellent verbal and written communications skills. Must be detail oriented, organized, flexible and ability to handle multiple priorities simultaneously. Strong proficiency with MS Office Suite (Word, Excel, PowerPoint, Project). Extensive hands-on experience installing, maintaining and troubleshooting large commercial and industrial mechanical & electrical systems including : 12kV switchgear, 480 / 277 and 208 / 120 volt electrical generation and distribution systems, diesel powered AC generator plants up to 3MW, static UPS systems, multi-string flooded cell and VRLA batteries and monitoring systems, static switches, PLC and relay logic controls, power monitoring systems, data center power distribution and management systems. Must possess demonstrated technical ability and innovative thinking cross functionally, including integrated systems and IT. Strong background in mechanical, electrical systems design review, layout, installation, operations, including ability to read and interpret electrical and mechanical one lines. Ability to conduct power system capacity, safety and code compliance assessments. Ability to train the Critical Facilities Staff on systems and procedures. Ability to operate in and promote a rigorous process-driven, team environment. Ability to logically analyze and solve problems. Detailed oriented. Analytical thinking, problem solving, customer oriented, and commitment to quality. Excellent problem-solving skills.

Education & Experience

High School Diploma required. Bachelor's degree in related field or equivalent education and / or work experience to meet requisite skills. 7-10 years' progressive data center and / or critical facilities experience with at least three years in a supervisory position.

Physical Requirements

Ability to lift heavy equipment, up to 50 lbs. Primarily sitting with some walking, standing, and bending. Able to hear and speak into a telephone. Close visual work on a computer terminal. Dexterity of hands and fingers to operate any required to operate computer keyboard, mouse, and other technical instruments.

Work Conditions

Typical data center work environment with varying temperatures and loud noises. Extensive daily usage of a computer or workstation. Must be comfortable working in a highly critical, fast paced environment with shifting priorities. Must be able to respond to emergency situations at the data center. Must be available by phone during assigned work schedule and after hours for emergency situations. Must be willing to work outside normal business hours, including weekends, late nights, holidays and on-call support.

Special Requirements

May travel to other NTT domestic sites as needed. Must work on-site; telecommuting is not permitted. CPR / First Aid / AED Certification during employment. Must wear close-toed shoes with a solid leather or composite sole. A valid driver's license is required for onsite leaders with direct reports to support employee transportation and meet company needs. This position requires work to be done onsite at a data center facility and may require use of a personal mobile device. A monthly stipend will be provided to cover expenses incurred for using a personal device, if applicable.

Workplace Type

On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third Parties Fraudulently Posing As NTT DATA Recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiterswhether in writing or by phonein order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us (global.careers@nttdata.com).