Configuration Technician I

Overview

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a Configuration Technician I to join our team. This role is an entry-level position in IT consulting and managed services. The Configuration Technician I is assigned to a client through iT1 Consulting and is responsible for the smooth setup, configuration, and deployment of IT assets. You will work as a hands-on technical resource, preparing and delivering hardware and software solutions while upholding quality and attention to detail.

Responsibilities

• Set up and configure computers and peripherals based on the scope of work
• Diagnose problems with malfunctioning PC, Mac, laptop, printer or other peripheral devices
• Perform quality control on assigned projects
• Respond to order requests and customer emails to troubleshoot problems as they arise
• Image and quality-check laptops, desktops, and VDI environments to ensure proper operation and software installation
• Install and configure hardware and software on user devices and servers
• Troubleshoot desktop, laptop, and end-user hardware / software issues
• Bench test refurbished devices such as PCs, monitors, switches, and phones
• Configure and deploy card readers and other peripheral devices
• Create and manage user access accounts and permissions
• Perform server hardware configuration and support deployment readiness
• Utilize PowerShell to support automation and streamline configuration processes
• Unpackage, prepare, and coordinate hardware devices for shipment
• Support Azure Virtual Desktop (AVD) and Vision deployments, including QA, staging, and printer tagging
• Troubleshoot and resolve printer issues during and after deployments, including remote support and reconfiguration
• Assist with SCCM collections and software package deployments, ensuring successful installation and resolving failures
• Serve as a subject matter expert (SME) for Zebra and Canon printers, workstations, and peripheral devices during deployment validation
• Respond to ServiceNow tickets to resolve hardware, software, and access-related issues
• Document processes, configurations, and troubleshooting steps accurately
• Contribute to continuous improvement initiatives

Job Qualification Requirements

Physical Demands

Job Location

Phoenix, AZ

Working Hours

Monday – Friday; Shift between 7 AM and 6 PM AZ

Benefits

Equal Opportunity Employer : iT1 is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or other characteristics protected by law.

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