Senior User Experience Researcher Job at Scribd, Inc. in San Francisco

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About The Company

At Scribd (pronounced “scribbed”), our mission is to spark human curiosity. Join our team as we create a world of stories and knowledge, democratize the exchange of ideas and information, and empower collective expertise through our three products : Everand, Scribd, and Slideshare.

We support a culture where our employees can be real and be bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize the customer. Scribd Flex provides flexible work options in partnership with managers, with occasional in-person attendance required for collaboration, culture, and connection.

We hire for GRIT—the intersection of passion and perseverance toward long-term goals. GRIT also stands for goals, results, innovation, and teamwork. To illustrate, we’re looking for someone who can set and achieve goals, deliver results, contribute innovative ideas, and positively influence the team through collaboration and attitude.

What We’re Looking For

We’re seeking a Senior User Researcher to define ongoing strategic opportunities for our UGC products. You will focus on generative and exploratory research methods to guide continuous evolution and impactful change.

What You Will Do

• Help identify the questions we need to answer to move strategy and execution forward. Your insights will inform company strategy, product experiences, and long-term roadmaps.
• Advocate for and develop the strategic direction of the UGC brands, acting as a thought leader with brand and cross-functional team leadership.
• Design, scope, and run user research to learn the latent and unmet needs of Scribd and Slideshare users through generative, iterative, and evaluative methods.
• Assist multiple product managers, designers, and other cross-functional stakeholders with a wide range of research needs, from large and generative to small and tactical.
• Make research findings relevant through crafted insights, decks, stories, videos, and testimonials–driving team engagement and informed decision making.
• Build and implement innovative user research processes to meet product delivery goals.
• Leverage company-provisioned AI tools to maximize efficiencies in research, with appropriate human oversight.

About You

Salary ranges are location-based and reflect local benchmarks. This position is eligible for equity and a comprehensive benefits package.

Working at Scribd

Are you currently based in a location where Scribd is able to employ you? Employees must have their primary residence in or near listed cities in the United States, Canada, or Mexico, with surrounding metro areas or typical commuting distances.

Benefits, Perks, And Wellbeing At Scribd

Equal Opportunity Scribd is committed to equal employment opportunity regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic. We encourage people of all backgrounds to apply.

For accessibility, you can inform us of adjustments needed during the interview process by emailing accommodations@scribd.com.

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