Scribd is hiring : Senior User Experience Researcher in San Francisco

About The Company

At Scribd (pronounced “scribbed”), our mission is to spark human curiosity. Join our team as we create a world of stories and knowledge, democratize the exchange of ideas and information, and empower collective expertise through our three products : Everand, Scribd, and Slideshare.

We support a culture where our employees can be real and be bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize the customer.

When it comes to workplace structure, we believe in balancing individual flexibility and community connections. It’s through our flexible work benefit, Scribd Flex, that employees – in partnership with their manager – can choose the daily work-style that best suits their individual needs. A key tenet of Scribd Flex is our prioritization of intentional in-person moments to build collaboration, culture, and connection. For this reason, occasional in-person attendance is required for all Scribd employees, regardless of their location.

So what are we looking for in new team members? Well, we hire for “GRIT”. The textbook definition of GRIT is demonstrating the intersection of passion and perseverance towards long term goals. At Scribd, we are inspired by the potential that this can unlock, and ask each of our employees to pursue a GRIT-ty approach to their work. In a tactical sense, GRIT is also a handy acronym that outlines the standards we hold ourselves and each other to. Here’s what that means for you : we’re looking for someone who showcases the ability to set and achieve G oals, achieve R esults within their job responsibilities, contribute I nnovative ideas and solutions, and positively influence the broader T eam through collaboration and attitude.

What we’re looking for

We’re looking for a Senior User Researcher to play a critical role in defining the ongoing strategic opportunities for our UGC products. With an emphasis on generative and exploratory research methods, you will be at the helm of continuous evolution and impactful change. Your vision and strategy, grounded in deep user understanding, will chart the course for future innovation.

What you will do

• Help identify the questions we need to answer to move strategy and execution forward. Your insights and discoveries will help inform company strategy, product experiences, and long-term roadmaps.
• Play a critical role in advocating for and developing the strategic direction of the UGC brands, acting as both a thought leader and a thought contributor with brand and cross-functional team leadership.
• Design, scope, and run user research to fully learn the latent and unmet needs of Scribd and Slideshare users through creative research, spanning generative, iterative, and evaluative methods.
• Assist multiple product managers, designers, and other cross-functional stakeholders with a wide range of research needs, from large and generative to small and tactical.
• Make research findings relevant and impactful through crafted insights, decks, stories, videos, and testimonials–working to ensure team engagement in user research studies, and foster a common knowledge of research output to drive informed decision making.
• Build and implement innovative user research processes to meet our product delivery goals.
• Leverage company-provisioned AI tools to maximize efficiencies in research processes, always maintaining the appropriate level of human oversight necessary for critical research impact.

About you

At Scribd, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location. San Francisco is our highest geographic market in the United States. In the state of California, the reasonably expected salary range is between $122,500 and $191,000.

In the United States, outside of California, the reasonably expected salary range is between $101,000 and $181,000. In Canada, the reasonably expected salary range is between $128,000 CAD and $169,500 CAD.

We carefully consider a wide range of factors when determining compensation, including but not limited to experience; job-related skill sets; relevant education or training; and other business and organizational needs. The salary range listed is for the level at which this job has been scoped. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for a competitive equity ownership, and a comprehensive and generous benefits package.

Working at Scribd, inc.

Are you currently based in a location where Scribd is able to employ you?

Employees must have their primary residence in or near one of the following cities. This includes surrounding metro areas or locations within a typical commuting distance :

United States : Atlanta | Austin | Boston | Dallas | Denver | Chicago | Houston | Jacksonville | Los Angeles | Miami | New York City | Phoenix | Portland | Sacramento | Salt Lake City | San Diego | San Francisco | Seattle | Washington D.C.

Canada : Ottawa | Toronto | Vancouver

Mexico : Mexico City

Benefits, Perks, and Wellbeing at Scribd

Benefits / perks listed may vary depending on the nature of your employment with Scribd and the geographical location where you work.

Want to learn more about life at Scribd? www.linkedin.com / company / scribd / life

We want our interview process to be accessible to everyone. You can inform us of any reasonable adjustments we can make to better accommodate your needs by emailing accommodations@scribd.com about the need for adjustments at any point in the interview process.

Scribd is committed to equal employment opportunity regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage people of all backgrounds to apply, and believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful.

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