Agoda is hiring : Senior User Experience Researcher(Bangkok - Based, Relocation p

Overview Senior User Experience Researcher (Bangkok – Based, Relocation provided). Join to apply for the Senior User Experience Researcher (Bangkok – Based, Relocation provided) role at Agoda .

This position is open to worldwide candidates and we will assist with a generous relocation package to Bangkok.

About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Responsibilities Senior User Experience Researchers own end-to-end planning, execution, analysis and reporting of research projects, and consistently achieve research outputs needed by Product teams to inform strategic decisions.

Lead core end-to-end research activities — including driving research objectives, hypotheses, methodology, execution, analysis, and communication.

Qualifications Master Degree or equivalent experience in Computer Science, Human Computer Interaction, Information Science, Psychology, Social Science, or related field

10+ years of relevant experience in consumer-facing business domains

Strong ability to plan, scope, conduct, analyze and communicate research

Experience with qualitative and user-centered design methods (interviews, diary studies, direct observation, think-aloud usability testing, etc.)

Experience with quantitative research (metrics, survey design, sampling, crosstabs, statistical concepts, etc.)

Experience negotiating and working with external research vendors

Ability to describe user problems and business opportunities to stakeholders using both quantitative and qualitative data

Strong critical thinking, storytelling, and communication skills (English)

Ability to collaborate in a dynamic, data-driven, and creative environment

Work Environment & Skills Good judgement in evaluating research opportunities, urgency, and impact for the team

Ability to challenge details of research requests and propose solid solutions

Knowledge of methods for both quantitative and qualitative research and triangulation

Familiarity with software tools common in the field (surveys, diary studies, analysis)

Knowledge of data compliance and ethics in research activities

Collaboration Drives cross-discipline collaboration via research insights

Collaborates with other researchers and disciplines with clear ownership

Excellent communication, tailoring style to different audiences

About the Role Senior User Experience Researchers own end-to-end planning, execution, analysis and reporting of research projects, and consistently achieve research outputs needed by Product teams to inform strategic decisions. The research findings inform product design, user experience, market strategy, and product direction.

Equal Opportunity Equal Opportunity Employer. Agoda values diversity and inclusion and is committed to equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, or other legally protected characteristics.

We will keep your application on file for future vacancies and you can request removal of your details at any time. For more details, please read our privacy policy.

Disclaimer We do not accept unsolicited third-party or agency submissions. Agoda reserves the right to contact and hire candidates directly without a recruitment fee where applicable.

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In Summary : The Senior User Experience Researcher (Bangkok – Based, Relocation provided) role at Agoda . The position is open to worldwide candidates and we will assist with a generous relocation package to Bangkok . The research findings inform product design, user experience, market strategy, and product direction .

En Español : Resumen Investigador Senior de Experiencia del Usuario (Bangkok Based, Relocation provided). Únete a Agoda para postularte al puesto de investigador senior de experiencia del usuario (Bangkong Base, R relocation provided) . Este puesto está abierto a candidatos de todo el mundo y ayudaremos con un generoso paquete de reubicación a Bangkok. Sobre Agoda Agoda es una plataforma en línea de reserva de viajes para alojamiento, vuelos y más. Construimos e implementamos tecnología de vanguardia que conecta a los viajeros con una red global de 4.7 millones de hoteles y propiedades vacacionales en todo el Mundo, además de vuelos, actividades, etc. Con sede en Asia y parte de Booking Holdings, nuestros 7.100+ empleados representando 95 nacionalidades en 27 mercados fomentan un entorno de trabajo rico en diversidad, creatividad y colaboración. Qualificaciones Maestría o experiencia equivalente en Informática, Interacción Humana con Computadores, Ciencias de la Información, Psicología, Ciencia Social o campo relacionado 10+ años de experiencia relevante en dominios empresariales orientados al consumidor Capacidad fuerte para planificar, abarcar, llevar a cabo, analizar y comunicar investigaciones Habilidad fuerte para diseñar métodos cualitativos y centrados en el usuario (entrevistas, estudios diarios, observación directa, pruebas de usabilidad en voz alta, etc.) Experiencia con investigación cuantitativa (metríca, diseño de encuestas, muestreo, muestras cruzadas, conceptos estadísticos, etc.). Los hallazgos de la investigación informan sobre el diseño del producto, la experiencia del usuario, la estrategia del mercado y la dirección del producto. Empleador de Igualdad en Oportunidades Iguales. Agoda valora la diversidad e inclusión y se compromete a ofrecer igualdad de oportunidades de empleo independientemente del sexo, edad, raza, color, origen nacional, religión, estado civil, embarazo, orientación sexual, identidad de género, discapacidad, ciudadanía, estatus veterano o militar u otras características legalmente protegidas. Mantendremos su solicitud registrada para futuras vacantes y puede solicitar la eliminación de sus datos en cualquier momento. Para más detalles, lea nuestra política de privacidad. Disclaimer No aceptamos presentaciones no solicitadas de terceros o agencias.