Director of Clinical Operations, Field Medicine and Case Management

Director Of Clinical Operations, Field Medicine And Case Management

Akido is rebuilding the healthcare experience from the ground up. Through early interventions designed around social determinants of health (SDoH), world-class care focused on chronic disease, and human-centered technology, we believe we can build a healthcare model that allows for all patients to live their fullest lives. We are a fast-growing, impact-focused, Y Combinator company created out of the University of Southern California's D-Health Lab with the idea that empowering government, healthcare, and nonprofit services with population-based data could help usher in a new era of preventive public health. Today we are building a full stack medical network that leverages our predictive capabilities to provide a frictionless experience for both our patients and care providers.

The Opportunity

We're looking for a Director of Clinical Operations, Field Medicine and Case Management to lead our Enhanced Care Management (ECM) operations as part of our Street Medicine and ECM Program. You'll manage and develop Program Managers (PMs) and, through them, large frontline teams (Community Health Workers, Housing Navigators). You'll also be the regional point for Health Plan partners, ensuring compliance, audit readiness, and high-quality care - while staying grounded in field realities through direct patient care.

What You'll Do

Lead People & Culture (through Program Managers) :

• Hire, onboard (90-day ramp), and coach PMs; hold weekly 1 : 1s; set clear goals and feedback loops.
• Drive frontline excellence via PMs : initiate and sign off on CHW / Housing Navigator / Outreach hires; co-own onboarding and ongoing training with PMs.
• Run retrospectives; surface and address field barriers (e.g., vehicle access, safety concerns, workload / burnout).
• Partner with PMs on progressive discipline, coaching plans, and terminations when needed; document consistently.
• Model and grow Akido's core valuesRespect, Empathy, Teamworkacross the region.

Own Health-PlanFacing Work & Compliance :

Drive Performance & Quality through Systems that Scale :

Stay Grounded in the Field :

Who You Are :

Salary range $150,000 - $220,000 USD

Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.