Account Manager II (RapidScale) Cloud Managed Services

Job Description

At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies.

The Account Manager oversees the retention, growth, and satisfaction of an assigned customer base within RapidScale's cloud managed services. Reporting to the Senior Manager of Sales, this role acts as the primary customer contact, driving value, renewals, and expansion opportunities. Success in this position requires a consultative approach, collaboration with internal teams, and a proven ability to manage mid-market to enterprise cloud customers while driving revenue growth.

Key Responsibilities Include :

Customer Relationship & Retention

• Build and maintain strong relationships with C-level executives, IT leaders, and key stakeholders.
• Serve as the primary contact, ensuring a seamless customer experience.
• Manage contract renewals, retention efforts, and expansion to minimize churn.
• Partner with Customer Success, Sales Engineering, and Support to resolve issues and drive value.

Revenue Growth & Expansion

Account Management & Technical Collaboration

Operational Excellence & Reporting

Minimum Qualifications :

Preferred Qualifications :

Oregon (Portland / Eugene), Utah (Salt Lake City / Provo), Arizona (Phoenix / Tucson), Colorado (Denver / Colorado Springs), and Montana (Missoula / Billings) .

USD 74,700.00 - 112,100.00 per year

Compensation :

Compensation includes a base salary of $74,700.00 - $112,100.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive / commission target of $75,000.00.

Benefits :

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Application Deadline :