Facilities Manager

Position Summary

WSH Management is currently recruiting for a Resident Manager for Tellus on Carson Apartments, a 230-unit tax-credit housing community located in Torrance, CA . This is a brand new complex that provides quality multi-family housing. The Resident Manager will play a pivotal role in overseeing the successful lease-up of the community. The Resident Manager will play an active role in but not limited to, conducting interviews, and qualifying applicants for their new apartments and the overall operations of the community.

What we offer :

• Salary : $33.00 to $36.00 per hour
• Medical, Dental, Vision, Life and 401k with employer match
• Paid vacation and 15 paid company holidays
• Full time : 40 hours per week
• 2 bedroom apartment unit included to live onsite.

Resident Manager Job Duties

The Resident Manager is primarily responsible for the day to day management of all property operations to include, weekly and monthly reports, consistent implementation of community policies, accounts receivable and payable, and preparing the annual budget.  Our Community Managers are organized, detail oriented and possess the ability to manage multiple tasks at a time.

Operations

Strive to meet property Key Performance Indicators (KPI) to include financial, occupancy, compliance, etc.

Respond timely to resident relation issues and report issues and outcomes to  Regional Property Manager (RPM) at least weekly.

Attend and participate as requested in meetings and training sessions.

Report any concerns regarding compliance and legal issues to the RPM and participate as requested.

Respond timely and efficiently to legal requests (with prior approval from RPM or VP).

Generate necessary documents and process in accordance with Landlord / Tenant Law, Fair Housing Laws and Company guidelines.

Maintain community files, conduct audits and site inspections to ensure compliance with all applicable program regulations.

Assist with developing annual community operating budgets with RPM .

Confirm that all employees are following company P&P to operate the community at the most efficient manner possible and promote  the highest quality service to our residents.

Ensure that all training is completed as required by staff..

Assist and support resident service programs.

Conduct Resident Meetings at least once per year.

Additional duties as assigned.

Financial

Demonstrate ability to understand financial goals, operate asset in owners' best interest in accordance with Policies & Procedures Manual.

Weekly review of all property Yardi dashboards to include occupancy, delinquency, compliance, open ARs and IRs, deposit accounting, etc.

Review all vacant and available units to ensure timely move ins.

Prepare annual budgets and income projections in a timely and accurate manner.

Ensure that all rents and late fees / check charges are collected, posted and deposited in a timely manner at all assigned communities.

Review all invoices for accuracy and provide final approval in PayScan.

Manage petty cash and all funds and audit each quarter.

Leasing

Monitor assigned community occupancy levels to achieve or exceed budgeted occupancy.

Confirm all assigned properties are utilizing the Yardi leasing workflow process from initial contact through approval / denial of tenancy & move-in.

Utilize marketing strategies to secure prospective residents.

Confirm that leasing staff techniques are effective in qualifying and securing future residents.

Confirm that leasing staff gather information about market competition in the area and file.

Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by others.

Represent the company in a professional manner at all the times.

Administrative

Prepare and / or implement procedures and systems within company guidelines to ensure orderly, efficient workflow.

Working knowledge of California landlord / tenant law, and common procedures and notices.

Confirm all leases and corresponding paperwork are completed and input to software System accurately and on a timely basis.

Ensure current resident files are properly maintained and in required order.

Ensure all administrative paperwork is accurate, complete and submitted on a timely basis.

Ensure compliance with all applicable affordable housing programs.

Lead emergency team for community. Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee / resident injuries, fires, floods, freezes, etc.).

Resident Retention

Deal with resident concerns and requests on timely basis to ensure resident satisfaction with management.

Participate in resident social service programs and / or coordinate resident activities program.

Develop and / or implement resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.).

Ensure distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.).

Consistently implement policies of the community.

Daily review of all emails and respond as necessary within 24 hours.

Personnel Management

Supervising / developing Resident Managers for assigned communities.

Provide supervision when covering for other  Property Managers.

Assist with monitoring all HR or Worker Comp issues and coordinate issues with VP and ADP.

Provide site level training and onboarding to new Resident Managers. Provide follow up to make sure that new   policies are being followed.

Consistently use successful techniques and company directives to screen, hire, orient and train new personnel.

Provide ongoing training and coaching to retain existing direct reports and their subordinates.

Ensure efficiency of staff through orientation, ongoing training, instruction, performance management and leadership.

Conduct weekly virtual or in-person meetings, and daily oversight with staff to review schedules, work order status, employee relations, talent management to include retention, succession planning, property performance and assignments.

Be available to support staff in urgent or emergency situations.

Follow up timely by email or required documentation to include offering resources and partnering with HR and Safety when appropriate.

Administer action plans (corrective, preventative and remedial) consistently, and on a timely basis with performance  concerns. Document appropriately, communicate with supervisor, Human Resources, and Safety Director, and follow guidance based on results.

Provide support and resources to staff,  encourage teamwork and lead as an example in creating a harmonious environment.

Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, online timekeeping, change of status, etc.).

Demonstrate ongoing working knowledge related to HR and payroll practices, WSH Management policy administration to include HR regulatory compliance.

Maintenance

Maintain community appearance and ensure repairs are noted and completed on timely basis. This requires regular community inspections and tours.Assure quality and quantity of market ready apartments.

Ensure that models and market ready apartments are walked daily and communicate any service related needs to maintenance.

In collaboration with the Director of Maintenance, oversee budgeted capital improvements and large maintenance projects, including scope of work and bid process.

Ensure that service request procedures are followed are recorded in property management software, communicated to maintenance, status updates to residents, notes entered, and satisfaction follow up.

Safety

Conduct monthly Safety Inspections using applicable platform and immediately correct deficiencies.

Learn and ensure compliance with all company, local, state and federal safety rules.

Ensure that unsafe conditions are corrected in a timely manner.

Direct staff to follow a "safety first" principle.

Resident Manager Qualifications

While we are proud to offer on-the-job training for all positions, we prefer you to start with the following experience :

The Company also offers competitive benefits for full-time employees including paid time off, 15 paid company holidays, matching 401k, and health benefits.

Based in Irvine, California, WSH Management (WSH) manages quality apartments for both affordable and market rate households. Established over 20 years ago, WSH currently manages over 80 communities and has over 200 employees.

At WSH Management, we strive to enhance the quality of life for residents of apartment communities we manage by providing a decent and desirable residential environment.  We are currently looking for dynamic people to join our team!

WSH Management provides equal employment opportunity without regard to race, color, religion, sex, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, veteran status, sexual orientation, gender identity, genetic information, or any other basis protected by law. If needed, reasonable accommodations for the hiring process will be made.

WSH Management is a drug free workplace.

WSH Management is an Equal Opportunity Employer (EOE) M / F / D / V / SO

www.wshmgmt.com

Compensation details : 33-36 Hourly Wage

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