Chief of Administration, Operations Officer IV (NCS) - Department of Housing and Community Development

Job Title : Chief Of Administration

This is a non-civil service position.

Salary Range : $85,660.00 $111,297.50 ANNUALLY

Starting Pay : $85,660.00 ANNUALLY

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Job Summary

The Baltimore City Department of Housing and Community Development (DHCD) is seeking a strategic professional to provide transformational leadership for our Division of Homeownership & Housing Preservation (HHP) Chief of Administration. The Baltimore City Department of Housing and Community Development (DHCD) was created in 1968 to consolidate local community development efforts with housing and building code enforcement. With over 400 employees, DHCD strengthens City neighborhoods by attracting investors, developers, and homebuyers.

Through the administration of Community Development Block Grant (CDBG), HOME funds, City bond funds, and other creative financing mechanisms, DHCD finances and guides strategic development projects to meet housing and neighborhood needs. To hold property owners accountable and keep neighborhoods safe, DHCD monitors construction and building activity and enforces the City's building, fire, zoning and related codes, as well as provides energy conservation services. The Chief of Administration plays a vital leadership role within the HHP Division of the Agency. This position is instrumental in advancing the vision of the City of Baltimore by ensuring that constituents receive exceptional support and service from the division. A central focus of this role is overseeing the Customer Service Team and the LIGHT Intake & Assessment UNIT, two frontline units that engage directly with residents facing housing instability or at risk of losing their homes due to financial or other challenges. The Chief of Administration is responsible for cultivating a high standard of customer care, ensuring that all interactions reflect compassion, responsiveness, and professionalism. In addition to managing customer service and client intake operations, this role also supervises the Accounts Payable department and related staff. This includes ensuring timely and accurate payments to vendors and service providers connected to properties and programs administered by the division. The Chief of Administration will also support and lead special administrative initiatives and projects as needed, contributing to the overall efficiency, responsiveness, and mission-alignment of the division and agency.

Essential Functions

• Supervise office support staff, to ensure operational efficiency, goal attainment, budget adherence, and grant compliance.
• Oversee the light intake & assessment unit which is responsible for intake and assessment for all home repair programs under DHCD and refer and assist homeowners with applications for those services.
• Lead and manage special projects assigned by the deputy commissioner, ensuring alignment with division goals and strategic priorities.
• Develop and implement project plans and timelines, coordinating across multiple teams and departments.
• Track and report on project progress, milestones, and outcomes to senior leadership.

Minimum Qualifications

Education : Have a bachelors degree from an accredited college or university.

AND Experience : Six (6) years of experience in administrative, technical or professional work, one year of which must have included supervision or project management.

OR Equivalency Notes : Have an equivalent combination of education and experience.

Knowledge, Skills, and Abilities

Additional Information

Background Check : Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and / or Fingerprint screening, and must be successfully completed.

Probation : All persons, including current City employees, selected for this position must complete a 6-MONTH mandatory probation.

Financial Disclosure : This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity / expression, or any other characteristic protected by federal, state, or local laws. Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER