Legal Services - Office Lead Team Lead (Hybrid - Baltimore, MD)

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Under the direction of leadership, the Client Legal Service Office Team Lead oversees a team of Paralegals and Administrative Assistants in the Baltimore Legal Services office. This role is responsible for managing daily operations, providing personnel oversight, analyzing trends, and developing and implementing office processes. Success in this position requires a balance of hands-on execution and strategic thinking, with a focus on driving process improvements, embracing change, and encouraging the use of new technologies within a traditionally structured office environment.

Key Responsibilities

Manage the direction and oversight of intermediate projects and operational solutions to meet business objectives

Provide strong day-to-day leadership and performance management to a team of Paralegals and Administrative Assistants

Troubleshoot operational and workflow issues, working closely with staff to support continuous improvement

Analyze trends and assess performance to optimize file handling and ensure team goals are achieved

Support the adoption of tools and technology (e.g., TeamConnect) and drive change initiatives in a legacy-minded office culture

Collaborate with the broader leadership team to align team contributions with Client Legal Services priorities

Draft and implement communications and protocols related to Client Legal Services processes

Lead with resilience and flexibility, managing multiple personalities and adapting to evolving office dynamics

Help evolve and refine local office processes for improved efficiency and effectiveness

Education

2-year Associate Degree (Preferred)

Experience

Prior experience in legal operations or office management with demonstrated ability to lead teams, support process enhancements, and implement change initiatives is preferred

Supervisory Responsibilities

This job has supervisory duties.

Explore the Benefits of Joining Allstate's Client Legal Services :

Exceptional Work-Life Balance :  At Allstate, we understand the importance of achieving harmony between work and personal life. Our in-house litigation roles provide more predictable schedules and flexibility, allowing you to excel professionally while enjoying a fulfilling personal life.

Holistic Understanding of the Business :  As part of the Allstate legal team, you'll gain invaluable insight into our diverse business operations, objectives, and culture. This comprehensive understanding enables you to align legal strategies closely with the company's goals, fostering impactful contributions and strategic partnerships across departments.

Direct Client Collaboration :  Working in-house at Allstate means collaborating directly with internal stakeholders and business units. This close partnership cultivates deeper client relationships, facilitating a nuanced understanding of their needs and priorities. By providing proactive legal guidance and support, you'll play a pivotal role in driving the company's success.

Strategic Influence and Impact :  As an integral member of our legal team, you'll have the opportunity to shape strategic decisions and risk management initiatives. Your insights and expertise will inform key business decisions, empowering you to mitigate risks effectively and drive positive outcomes that directly impact Allstate's bottom line.

Diverse Legal Challenges :  In-house litigation roles at Allstate encompass a broad spectrum of legal work beyond traditional litigation, including regulatory compliance, risk assessment, and dispute resolution. This diversity of challenges ensures continuous professional growth and development, expanding your skill set and enhancing your career trajectory.

Professional Growth Opportunities :  With ample opportunities for advancement and professional development, you'll have the support and resources you need to reach new heights in your legal career.

Skills

Change Management, Collaborating, Compliance Support, Continuous Improvement, Employee Supervision, Initiating Change, Leadership, Legal Practices, Legal Services, Legal Support, Risk Management, Taking Initiative, TeamConnect, Team Organization, Time Keeping, Time Management, Trend Analysis

Compensation

Compensation offered for this role is $61,000.00 - 106,210.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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