Manager - Red Hat ROSA OpenShift Site Reliability Engineering

Site Reliability Engineering Manager

The Red Hat ROSA OpenShift Site Reliability Engineering team is seeking a Site Reliability Engineering Manager to join our team. OpenShift is Enterprise Kubernetes and SRE-P delivers Red Hat OpenShift Service on AWS (ROSA), Azure Red Hat OpenShift (ARO), and OpenShift Dedicated (OSD) as cloud services for large enterprise customers. As an SRE Manager, you will lead a team of SREs in both the development and operations of our managed OpenShift services. You will interact with product managers, customers, and product engineers around the world to deliver a sophisticated cloud-based container orchestration platform for enterprise IT customers. You will coach and develop SREs as they create Kubernetes Operators and other software to autonomously manage the environment, and guide problem management resolution (PMR) analysis when things go wrong. You will also leverage AI / ML tools to enhance observability, automate repetitive tasks, and predict potential service issues. You will work in a fast-paced globally distributed team while quickly learning new skills and creating ways to consistently meet service-level agreements (SLAs) for our global cloud services.

ROSA OpenShift SRE is a growing, sophisticated, global, fast-paced team inside the world's Open Source leader with constant opportunities to learn new skills and innovate new solutions to meet our customers' demands. As an SRE on this team, you will directly contribute to Red Hat's success in the rapidly growing Kubernetes-as-a-service market.

What You Will Do

Hire, develop, and retain a team of SREs developing and operating Red Hat's managed OpenShift service offerings

Coach engineers on SREs principles : automation, toil reduction, and root cause analysis

Manage high-visibility project delivery, including estimation, schedule, risks, and dependencies

Drive adoption of AI / ML-assisted automation and observability solutions to improve operational efficiency and reliability

Meet with customers in pre-sales and post-sales situations, supporting deep-dive conversations on product capabilities and escalation / problem resolution surrounding incidents

Design processes and communication norms that facilitate coordination across a fast-moving, fast-growing, diverse global team

Lead your team through frequent changes in organization, process, and technology commensurate with a high growth cloud service in a competitive market

Resolve customer issues in cooperation with Red Hat's global customer support team

Participate in a periodic 24x7 management escalation on-call rotation

What You Will Bring

2+ years experience managing engineering teams

Ability to lead distributed, remote teams working across multiple time zones

Ability to discuss complex technical issues with SREs, product managers, and less-technical stakeholders including customers and senior leaders

Experience with Agile project management methodologies such as scrum, kanban

1+ years of experience with cloud providers such as Amazon Web Services (AWS), Google Compute Engine (GCE), or Microsoft Azure

1+ year(s) of experience with Kubernetes is a plus

1+ year(s) of experience with docker-based containers is a plus

Experience or familiarity with AI / ML applications in cloud operations, observability, or automation is a plus

Pay Transparency

The salary range for this position is $148,540.00 - $245,050.00. Actual offer will be based on your qualifications. Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat's compensation package. This position may also be eligible for bonus, commission, and / or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.

About Red Hat

Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits

Comprehensive medical, dental, and vision coverage

Flexible Spending Account - healthcare and dependent care

Health Savings Account - high deductible medical plan

Retirement 401(k) with employer match

Paid time off and holidays

Paid parental leave plans for all new parents

Leave benefits including disability, paid family medical leave, and paid military leave

Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note : These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.

Inclusion at Red Hat

Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com.

General inquiries, such as those regarding the status of a job application, will not receive a reply.