Branch and field support Engineer

Overview

Branch and field support Engineer / Systems Engineer - US. Technology|Infrastructure-Contact Center|end user computing and services, site support and executive support. Infosys is seeking Branch and field support Engineer . Candidate will be required to travel to different branches of the bank scattered across MN to support the end users with IT-related issues. Should drive. Candidate should monitor network performance, troubleshoot issues, and perform routine maintenance on network hardware and software, including routers, switches, and firewalls.

Responsibilities

• Travel to different bank branches across MN to support end users with IT-related issues.
• Monitor network performance, troubleshoot issues, and perform routine maintenance on network hardware and software (routers, switches, firewalls).
• Hardware support : Installing, configuring, and maintaining end-user devices (laptops, desktops, tablets, printers, monitors, docking stations).
• Software support : Installing, configuring, troubleshooting software.
• Printer support : Install and configure printers at branches and end points.
• Service management : Track, monitor, and update tickets using the ServiceNow ticketing tool.
• IMAC execution for all EUC hardware and software.
• EUC Asset Management : Inventory management and updates in ServiceNow CMDB.
• Knowledge of IMACD processes for network devices (routers, switches, access points, video conferences, phones) including physical changes and configuration support.
• Patch management and vulnerability management : Install security patches, configure access lists, and remediate vulnerabilities.
• Network asset management : Inventory management and CMDB updates.
• Support end-user and end-device network issues and knowledge of end device port configuration.
• Travel required; valid driver may be necessary.

Qualifications

Preferred Skills

The job entails sitting as well as working at a computer for extended periods of time. Travel may be required as per the job requirements.

About Us : Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core and agile digital at scale.

EEO : Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse / family member of a protected veteran; or disability.

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