Director Of Operations

The Director of Lending Operations will lead and optimize the Underwriting, Processing, Setup Desk, Closing, and Post-Closing teams to create a seamless, client-centered mortgage lending experience. This role requires a strategic leader with a deep understanding of lending best practices who can balance speed, compliance, and excellence to support company growth.

The Director will work closely with cross-functional teams to streamline loan processing workflows, enhance technology use, and uphold high compliance standards, fostering a culture of continuous improvement and development within the teams. This individual will set performance benchmarks, implement quality assurance frameworks, and leverage data analytics for informed decision-making. By building a cohesive, high-performing operation, the Director will play a pivotal role in driving the company's mission to modernize the mortgage industry.

Responsibilities

• As a member of the Lending team, you will be directly involved in making it faster, easier, and cheaper for homeowners to get loans by reinventing the homeowner's journey.
• The Director of Lending Operations will lead and optimize the Underwriting, Processing, Setup Desk, Closing, and Post-Closing teams to create a seamless, client-centered mortgage lending experience.
• This role requires a strategic leader with a deep understanding of lending best practices who can balance speed, compliance, and excellence to support growth.
• The Director will work closely with cross-functional teams to streamline loan processing workflows, enhance technology use, and uphold high compliance standards, fostering a culture of continuous improvement and development within the teams.
• This individual will set performance benchmarks, implement quality assurance frameworks, and leverage data analytics for informed decision-making.
• By building a cohesive, high-performing operation, the Director will play a pivotal role in driving the company's mission to modernize the mortgage industry.
• Directly oversee the Underwriting, Processing, Setup Desk, Closing, and Post-Closing teams, setting clear goals and expectations.
• Foster a high-performance culture focused on accountability, innovation, and continuous improvement.
• Mentor and develop team members, identifying growth opportunities to support career progression and skill development.
• Design and implement operational strategies that align with goals, enhancing loan processing, underwriting, and closing workflows for speed and quality.
• Identify and deploy process improvements to increase operational efficiency and reduce turnaround times.
• Collaborate with cross-functional teams to support a seamless end-to-end lending experience for clients.
• Ensure that all operational processes adhere to regulatory requirements and industry standards.
• Implement quality assurance measures to maintain high standards in underwriting, processing, and closing.
• Regularly assess risk factors and develop mitigation plans to safeguard lending operations.
• Develop metrics and performance benchmarks to monitor the success of lending operations.
• Present insights and strategic recommendations to senior leadership to drive data-informed decisions.
• Regularly assess team performance and adjust strategies to meet business goals.

Skills & Qualifications

Pay and Benefits

The pay range for this position is $300,000 - $400,000 per year.

Benefits : On the first of the month following a 30-day waiting period, IHL offers a full range of benefits for you and your qualified dependents, as outlined in the Employee Benefits Guide, subject to eligibility requirements and the terms of benefit programs.

Workplace Type

This is a fully onsite position in Scottsdale, AZ.

Application Deadline

This position is anticipated to close on Aug 13, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

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