Tier 1 Help Desk Technician (5AM Shift)

We're growing and looking to add an early-rising, client-focused problem solver to our Service team in the role of Tier 1 Help Desk Technician!

What Is a Tier 1 Help Desk Technician?

You're the kind of person who loves helping people and fixing things that don't work. When someone's tech acts up, you don't freeze - you listen, troubleshoot, and get it working again. You enjoy solving puzzles, talking to people, and making their day a little easier.

This position runs from 5 AM to 2 PM (including lunch) and supports one of our valued enterprise clients during their early business hours. You'll be the first line of defense for technical issues, keeping operations running smoothly and ensuring users feel heard and supported.

As a Tier 1 Help Desk Technician at Internetworks, you'll handle incoming tickets, resolve everyday IT challenges, and collaborate with a sharp, supportive team to deliver outstanding service.

About Internetworks

Founded in 1997, Internetworks is a managed IT services provider that keeps businesses connected through technology, teamwork, and community. We support more than 200 organizations with managed IT services, projects, and professional solutions.

Our culture blends friendly collaboration with technical excellence. We're IT superheroes who believe great service should be both personal and precise - and our Service team lives that every day.

What You'll Do

Core Responsibilities

• Triage incoming support tickets : Evaluate, prioritize, and resolve Tier 1 issues or escalate as needed.
• Remote Support : Diagnose and fix desktop, printer, and software problems via phone, chat, or remote session.
• Customer Care : Be the friendly, calm voice clients rely on when things go sideways.
• Ticket Management : Log all work, time, and notes accurately in ConnectWise.
• Collaboration : Partner with teammates, dispatchers, and account managers to keep service efficient and communication clear.
• Knowledge Building : Learn new systems and tools while helping refine documentation and internal processes.

Bonus Responsibilities

Assist with PC lifecycle management - setups, swaps, and updates.

Contribute ideas during team meetings and bring positive energy to our shared goals.

Occasionally support on-site visits for installations or troubleshooting.

What You Bring

Must-Haves

1 year of IT support experience (help desk or MSP preferred)

Strong troubleshooting and communication skills - you explain tech clearly and patiently

Familiarity with :

Microsoft Windows desktop environments

Microsoft 365 apps and basic administration

Networking fundamentals (Wi-Fi, VPN, switches, etc.)

Smartphones and mobile devices (iOS / Android)

Solid documentation habits and attention to detail

Reliable transportation for occasional client visits

Nice-to-Haves

CompTIA A+ or Network+ (or willingness to earn within 6 months - we'll support you)

Experience with ConnectWise or other PSA tools

Exposure to Azure AD, Intune, or modern device management

A Day in the Life

You'll start early, check the queue, and begin helping users get back on track - handling login issues, printer troubles, and network quirks before most people have finished their first cup of coffee. Throughout the day, you'll document your work, collaborate with teammates, and ensure each client interaction ends with confidence and relief.

Why You'll Love Working Here

Perks

Competitive hourly pay starting at $22 per hour (depending on experience)

Industry-leading PTO

Comprehensive medical, dental, and vision coverage

401(k) with employer match

Paid Volunteer Time Off (VTO)

Training and certification support with Microsoft, Cisco, and Apple

Culture

A fun, collaborative environment with great people and zero egos

Team bonding through trivia nights, camping trips, and legendary holiday parties

A workplace that values curiosity, craftsmanship, and humor (even in IT)

How to Apply

Send us :

Your resume

A short note about why this role sounds like a great fit for you (and why the 5 AM shift actually sounds pretty awesome)