Talent.com
NO LIVE BAIT NEEDED
Customer Service AssociateNO LIVE BAIT NEEDED • Miramar, FL, US
Customer Service Associate

Customer Service Associate

NO LIVE BAIT NEEDED • Miramar, FL, US
30+ days ago
Job type
  • Full-time
Job description
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Vision insurance

The Customer Service Associate ensures efficient order processing and maintaining strong customer relations while also performing warehouse duties.


The Customer Service Associate is responsible for ensuring great customer experience to our customers and stores. This role is expected to also perform warehousing responsibilities including picking, organizing, and staging customer pickups.



Primary Job Responsibilities


  • Manage the daily operation of a wholesale/distribution branch and ensure orders are efficiently received, filled, and shipped
  • Monitor and improve customer service by resolving inquiries quickly and accurately
  • Ensure smooth order processing, shipping and returns while maintaining service excellence
  • Handle escalated customer issues and complaints, providing guidance and support to the team in resolving complex or sensitive situations
  • Track key performance indicators (KPIs) such as resolution time, first contact resolution, and customer satisfaction, and implement strategies to improve performance



Required Experience and Skills


  • Understanding of Shopify Integration:
  • Understanding how Shopify integrates with Gorgias and Management Systems (WMS) to sync inventory and order data.
  • Streamlining order fulfillment processes, including automated picking, packing, and shipping.
  • Utilizing Shopify's and Gorgias features for order management, fulfillment automation and returns
  • Sales experience
  • Customer Service Experience
  • Ability to lift 50 lbs.
  • Ability to stand on feet for the majority of an 8 hour day
  • Ability to work in a fast-paced environment
  • Proficiency in Microsoft 365 suite
Preferred but not Required Experience and Skills


  • Distribution and/or wholesale experience
  • Forklift experience
  • Experience working in a warehouse
  • Experience using RF Scanners, Shipstation, Skuvault

Create a job alert for this search

Customer Service Associate • Miramar, FL, US

Similar jobs

FedEx - Retail Customer Service Associate $16-$22/hr

FedexMiami Lakes, FL, United States
Full-time

FedEx is seeking Retail Customer Associates to work in FedEx Office retail locations assisting customers with shipping services, printing services, and business service solutions.Retail Customer As... Show more

 • Promoted

Best Buy - Cashier / Customer Service Associate $15-$18/hr

Best BuyPlantation, FL, United States
Full-time

Best Buy Cashiers and Customer Service Associates assist customers with purchases, returns, exchanges, and general product questions while providing a friendly in-store experience.Responsibilities ... Show more

 • Promoted • New!

Retail Customer Service Associate

FedExPembroke Pines, Florida, US
Part-time

POSITION SUMMARY: <br>The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternat... Show more

Customer Service Associate

Wawa, Inc.Lauderhill, FL, United States
Full-time

We believe we can make life a little better every day – one smile, hoagie, or experience at a time.And there’s one secret ingredient that truly sets Wawa apart: Our Associates.At Wawa, you’ll be pa... Show more

 • Promoted

Customer Service Associate - Full-Time

Rana FurnitureMiami Gardens, FL, US
Full-time

Basic pay during the training period.Rana Furniture has been in the furniture business for 20 years, providing customers with great-style, quality home furniture for every room at affordable prices... Show more

 • Promoted

Walgreens - Customer Service Associate $16-$19/hr

WalgreensCooper City, FL, United States
Full-time +1

Walgreens is seeking Customer Service Associates to assist customers, operate cash registers, and support daily retail store operations.Customer Service Associates are responsible for greeting cust... Show more