Senior Manager, External Communications

Location :

Erickson Senior Living

The Senior Manager, External Communications will be responsible for developing and executing community external communications strategy by identifying opportunities to influence, inform, educate, and engage prospect audiences across external communications channels. The Senior Manager will lead, mentor, and build engagement with team members who are responsible for contributing to this overarching goal, including external communications regional managers.

The Senior Manager will drive outcomes in the areas of public and media relations, social media, content marketing, and reputation management. They will play a key role in the planning and implementation of strategic communications to enhance Erickson Senior Living’s brand messaging and reputation on a local and national level.

This role requires working onsite with our team in Catonsville, MD, with travel as needed to Erickson communities.

What we offer

A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values

Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options

PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law

401k for all team members 18 and over with a company 3% match

Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age

Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones

A "career for life" approach to professional and personal development for our greatest asset; our team members

Compensation : $100,000 - 110,000 per year, plus eligibility for annual bonus

How you will make an impact

Develop a creative external communications strategy for designated communities and their bi-annual plans, with the goal of effectively increasing prospect confidence, brand awareness, and the company and communities' reputation.

Play a lead role in enterprise-wide communications support in response to critical incidents and issue management

Develop and execute earned media strategy for sharing key story messaging with top-tier national, local, and industry outlets. Cultivate strong relationships with influential media representatives and maintain an up-to-date list of key media contacts.

Effectively manage direct reports, using leadership and relationship-building skills to serve as a culture carrier and mentor, and fostering skill development and team engagement.

S erve as the main point of contact and administrator for designated community Facebook pages to support established social media goals.

Serve as a spokesperson for designated communities as needed

Supp ort the Director in refining external communications processes

Monitor media coverage and social media conversation related to Erickson Senior Living and its communities, evaluate outcomes, and leverage analytics for strategic decision-making. ​

What you will need

Minimum 8 years of public relations and communications experience, including crisis communications experience, is required

Two or more years of supervisory experience is required

Experience navigating a large, complex organization and working with cross-functional teams is strongly preferred

Proficient in Microsoft Word, Excel, PowerPoint, and Outlook, with ability to learn other internal database programs

Proficiency on both PC and Macintosh (OSX) computing platforms

Excellent writing, editing, and verbal communications (writing samples required)

Please submit a writing sample with resume in any of the following areas : press release, crisis communication, opinion editorial piece, or media statement.

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Headquartered in Baltimore, Maryland, Erickson Senior Living is one of the country’s largest and most respected providers of senior living and health care with a growing, national network of communities. We help people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.