Business Process Optimization Coord

Responsibilities

JOB SUMMARY : The Business Process Optimization Coordinator supports the Commercial Operations department by managing daily activities related to systems testing, data validation, and project coordination. This role is critical to streamlining operational workflows, ensuring data accuracy, and enhancing productivity and turnaround times for requests, ultimately contributing to the continuous improvement of business processes.

DUTIES & RESPONSIBILITIES :

Reconcile daily upgrade revenue reports to verify accuracy between NCL's internal reservation system and external vendor data, ensuring data integrity and timely issue resolution.

Conduct research and analyze data to support ongoing projects, preparing detailed reports, presentations, and spreadsheets that provide actionable insights for the Business Process Optimization team.

Perform system testing and validation for new and existing external systems integrated with the reservation platform to ensure proper functionality, connectivity, and seamless operations.

Document and track meeting outcomes by actively participating in team meetings, taking detailed notes, distributing minutes, and monitoring progress on assigned action items.

Assist with project management activities including scheduling, task tracking, and coordination of resources to support timely delivery of operational improvements and initiatives.

Collaborate cross-functionally with stakeholders to facilitate communication, resolve issues, and implement process changes aligned with business goals.

Maintain accurate records and documentation related to processes, system changes, and project deliverables to ensure transparency and knowledge retention.

Perform additional duties as assigned to support the overall objectives of the Business Process Optimization team.

QUALIFICATIONS

DEGREE TYPE : Bachelor's Degree

FIELD(S) OF STUDY : A minimum of 2 years college or trade school certification, Bachelor's degree preferred

EXPERIENCE : 1-2 years' experience in an Operational Role.

COMPETENCIES / SKILLS : Knowledge on NCL's internal reservation system, strongly preferred. Strong computer skills including Microsoft Office, especially Word, Excel, Outlook and PowerPoint. Must have strong communication and time management skills. Strong critical thinking and organizational skills, ability to manage and execute multiple projects simultaneously. Ability to own and follow-through on projects with attention to detail. Strong demonstrated collaboration skills and ability to integrate with team. Great people skills, team player, and willingness to make the team succeed.