Client Success Manager - Operations

Front of House & Client Success Manager

Plenty Goods Café – Chicago, IL

Plenty Goods Café is a wellness-focused café and meal-prep service rooted in hospitality, creativity, and community. We’re seeking a Front of House & Client Success Manager to oversee daily café operations and manage client communications for our meal-prep program. This hybrid role combines guest-facing hospitality with administrative support and client service.

Responsibilities

Lead and supervise FOH staff (baristas, counter staff, delivery drivers)

Schedule, train, and support staff to uphold brand standards

Ensure smooth café operations : POS, cash handling, cleanliness, guest flow

Send weekly menus, manage client schedules, and respond to inquiries

Coordinate new client onboarding with the chef

Track client feedback and maintain accurate records

Support marketing activations and partner promotions

Qualifications

2+ years of FOH or hospitality leadership experience

Strong communication and organizational skills

Ability to manage both café floor and client inbox

Tech savvy with POS systems and Google Drive (GoPrep a plus)

Guest-focused, professional, and aligned with Plenty Goods’ wellness ethos

Compensation & Growth

Starting at $23 / hour + tip pool participation with coffee bar

35–40 hrs / week, with opportunity to grow into a salaried Operations Manager role ($48–55K) in 6–12 months

PTO available with salaried status