Programs Manager - Learning and Development (Safety Trainer)

Job Description

Job Description

Position Title

Program Manager – Learning & Development Specialist (Safety Trainer)

Reports To

Director of Learning and Development

Program / Location

Organizational Development / HTM Worksites

Organizational Development Department Hope HQ | 16641 Roscoe Pl., North Hills, CA

Classification

Exempt | FT | Grant Funded

Hope Mission Statement

The mission of Hope the Mission is to prevent, reduce, and eliminate poverty, hunger, and homelessness

by offering immediate assistance and long-term solutions.

Position Purpose and Summary

TThe Program Manager – Learning & Development Specialist (Safety Trainer) will lead, execute, and support the design, development, and delivery of training programs with a specialized focus on safety, risk prevention, and crisis response for Hope the Mission’s workforce. This position will ensure that all employees are trained and equipped with the knowledge, tools, and skills necessary to work safely and effectively in homeless services, particularly in client-facing, high-stress, and shelter environments.

This role will develop and implement training on topics including workplace safety, OSHA compliance, emergency preparedness, trauma-informed crisis intervention, de-escalation, and best practices for maintaining safe environments for both staff and program participants.

Primary Duties and Responsibilities

• Deliver live and on-demand training programs using recognized adult-learning and safety training techniques.
• Facilitate safety-focused onboarding training for new hires.Design, update, and deliver training on emergency procedures, workplace safety, fire / life safety, OSHA standards, and shelter safety protocols.
• Facilitate learning through role-playing, simulations, safety drills, group discussions, case studies, videos, and interactive exercises.
• Provide training on trauma-informed care, de-escalation, hazard awareness, and managing diverse client needs in potentially volatile environments.
• Collaborate with program leadership to identify, assess, and mitigate safety risks across sites.
• Track and report on training completion, safety compliance, and staff certifications.
• Handle logistics for training activities, including scheduling, venues, equipment, and drills.
• Identify and coordinate with external vendors, subject matter experts, and regulatory bodies for specialized safety certifications (e.g., CPR / First Aid, OSHA).
• Develop training materials such as safety manuals, presentations, quick-reference guides, and workbooks.
• Conduct site-based training and safety audits, ensuring compliance with policies and protocols.
• Maintain up-to-date knowledge of safety regulations, training methodologies, and trauma- informed practices.
• Perform other duties as assigned.

Required Knowledge, Skills & Core Competencies

Qualifications

Mandatory Requirements :

Physical, Demands, Environmental Conditions, Equipment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee is required to :