Director, Customer Success

Job Description

Job Description

Join Us as Director, Customer Success

At Behaviorally, we’re reshaping the way the world’s top brands understand and influence consumer decisions at the point of purchase. With deep behavioral expertise and a digital-first approach, we guide clients across retail and CPG landscapes through complex shopper journeys—both online and offline. We help leading FMCG / CPG companies to boost sales with effective packaging and shopper strategies. Our PackPower Score™ is the industry standard metric for packaging design, linking directly to sales to predict pack performance.

Why Behaviorally?

We are the global market leader in digital shopper research, but what sets us apart is how we work :

• Digital-first, behavior-focused : We prioritize agility, speed, and relevance
• Human-centered : We put people—shoppers, clients, colleagues—at the core of every decision
• Growth-oriented : We invest in our people and are proud to promote from within
• Transparent and grounded : We share goals, results, and accountability—top to bottom
• Join a team of curious minds, candid communicators, and committed collaborators who are passionate about redefining what shopper research can be.

We Value Every Voice

At Behaviorally, inclusion isn’t a buzzword—it’s a commitment. We believe diverse perspectives lead to better thinking and stronger solutions. We’re proud to be an Equal Opportunity Employer and welcome applicants from all backgrounds, identities, and experiences.

Let’s define the future of shopper research together. Apply now to join Behaviorally.

We’re seeking a Director of Customer Success in Chicago, IL to lead strategic client relationships, ensure commercial growth, and elevate the impact of our behavioral insights. You’ll be at the helm of some of our most significant accounts, developing solutions that shape shopper behavior and drive brand growth. This is more than an account role—it’s an opportunity to influence how Fortune 500 companies think about consumer behavior, lead high-performing teams, and leave a measurable mark on a fast-growing, forward-thinking business.

As Director, Customer Success, you will have the opportunity to :

What You Bring :

What You'll Enjoy as Part of the Team :

We know people do their best work when they feel trusted, supported, and valued. That’s why our benefits go beyond the basics :