Compound Hub Specialist (Cambridge)

Company Overview :

The Sample Management group at Client is seeking a highly motivated individual to join our team as a Compound Hub Specialist. As a key contributor within our team, you will play a crucial role in processing new Client compounds and inventory requests through the Compound Hub Process while prioritising customer satisfaction and order maintenance.

Key Functions :

As a member of the Sample Management group, your primary responsibilities will include :

Handling all new compound orders, weighing solid samples within a weigh hood using an analytical balance to create solutions for customers, including local chemists and biologists.

Utilizing the Tecan Liquid Handler to process compound orders efficiently and accurately.

Loading Tecan products onto an automatic sorting system for delivery to recipients across our local sites as well as domestic and international customers.

Additional Responsibilities :

Receiving samples from both internal and external locations and ensuring all service level agreements are achieved on a daily basis, collaborating closely with scientific staff to prioritize important orders.

Engaging with customers directly to understand their needs, address inquiries, and provide exceptional service throughout the order fulfillment process.

Skills and Qualifications :

Bachelors degree with experience working in a scientific lab, emphasizing compound inventory management and distribution using automated systems.

Thorough knowledge of compound management activities, including inventory management, solution production, quality control, and logistics management.

Experience working with laboratory robotics, including diagnosing and troubleshooting hardware and software issues.

Excellent personal and communication skills, with a strong focus on customer satisfaction and maintaining professional relationships.

Ability to multitask in a fast-paced environment, prioritize workload effectively, and work well within a team.

Self-motivated, well-organized, and reliable individual with a customer-focused mindset.

Proficiency in MS Office products, including File Explorer and other relevant software tools.

Desired Traits & Experience :

Service-oriented mindset with a keen attention to detail and the ability to interact effectively with scientific staff.

Knowledge of instrumentation / systems such as Tecan evo, Biomicrolab Volume Checker, and Biomicrolab Tube Sorter.

6-18 months of relevant experience in a similar role.