Service Desk Support (Assistive)

JOB DESCRIPTION : A Service Desk Engineer requiring over 5+ years of experience in End User Computing, Microsoft Windows Technologies, Active Directory, and assistive technology support, with responsibilities including troubleshooting, customer management, and collaboration with technical teams, while emphasizing strong communication and problem-solving skills alongside familiarity with Microsoft Assistive Software and related tools.

• Proficiency in EUC, Microsoft Windows Technologies, and Active Directory.
• Experience with third-party software and hardware.
• Excellent verbal and written communication skills.
• Familiarity with Microsoft Assistive Software (Narrator, Magnifier, Read Aloud), ZoomText, and Read Write TM.
• Strong problem-solving abilities and attention to detail.
• Ability to quickly learn new technologies and software.
• Essential soft skills including attentive listening, patience, and effective documentation End User Computing (EUC)
• Manage and support Microsoft Windows Technologies and Active Directory.
• Utilize knowledge bases and documentation to guide users, troubleshoot, and maintain third-party software and hardware.
• Resolve EUC-related technical issues efficiently. Assistive Technology
• Provide support for Microsoft Assistive Software including Narrator, Magnifier, Read Aloud, as well as ZoomText and Read Write TM.
• Train and assist end-users in the use of assistive technologies.
• Stay informed about the latest developments in assistive technology and recommend enhancements. Customer Management
• Listen attentively to customer issues and provide empathetic support.
• Accurately document issues and maintain detailed records.
• Keep customers informed with regular updates and effective communication.
• Use ServiceNow or similar helpdesk platforms effectively. Service Management
• Collaborate with developers, integration engineers, third-party vendors, and stakeholders.
• Prioritize and triage issues to ensure timely resolution.
• Develop and maintain service management processes and documentation.