Call Center Rep - Inbound

Customer Service Representative

24-7 IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world's most innovative brands.

Role Description

The Customer Service Representative (CSR) role will handle Digital Banking Support & Frontline Support for current and potential customers. The role of the Customer Service Representative (CSR) will support inbound customer inquiries and resolve customer issues by delivering world-class customer service.

About the Job

We are currently hiring Inbound Customer Service Representatives! Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working with the world's most exciting brands? Our Customer Service Representatives are passionate about delighting customers by making every interaction an unforgettable experience - whether that's through inbound calls, emails, and/or chats. We want people with personality, who love making an impact with every customer interaction. We also want people with drive and ambition - people who want a career, not just a job. Punctuality, performance, and positivity will set you up for success!

Benefits of Working as a Customer Service Representative

Flexible schedules Industry-leading benefits - Health, Dental, Vision, 401(k) Amazing career growth opportunities

Working as a Customer Service Representative, You Will

Assist all customers through inbound calls, emails, and/or chats. Communicate a variety of information to the customer. Be an active listener and help resolve customer inquiries. Provide a meaningful and positive experience with every customer interaction. Learn and retain a thorough working knowledge of all existing and new products and services.

Working as a Customer Service Representative, You Have

A high school diploma (or equivalent). Two years customer service or call center experience is preferred Basic knowledge and understanding of remittances is desired Prior financial services experience preferred Great communication skills, both verbal and written The ability to be consistently ready to work and on time as scheduled. The understanding you will be working on-site at our state-of-the-art campus in Mesa, AZ Availability: Full time (some shifts may depend on availability).