Customer Success Manager East Coast

Vectra is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.

The Vectra AI Platform delivers integrated signal across public cloud SaaS identity and data center networks in a single platform. Powered by patented Attack Signal Intelligence it empowers security teams to rapidly prioritize investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information visit .

Customer Success Manager

The role of Customer Success Manager (CSM) at Vectra holds significant importance and entails the development and management of Vectras customer base in the East Coast region. Your primary responsibility is to cultivate and nurture relationships with your customers engaging with key business executives security professionals and IT stakeholders to gain insight into their strategic business needs and objectives.

Utilizing your deep understanding of Vectra products and cybersecurity you will create and execute an ongoing adoption and industry best practices strategy. This strategy ensures that your customers fully comprehend and derive maximum value from their investment in Vectra. This role involves interacting with senior professionals within enterprises.

What youll do :

• Drive high touch customer success focusing on large and highly complex enterpriseorganizations
• Lead customers throughout the entire customer journey : onboarding value realization adoption and expansion
• Own the customer relationship providing ongoingsupportand proactive leadership to Vectras customers to drive high levels of customer satisfaction deep engagement and mutual success.
• Conductcustomertouchpointsexecutivebusinessreviewsand proactively monitor customerhealth
• Drive deep integration of the Vectra Cognito platform into our customers business processes and technical ecosystem to create and increase stickiness.
• Identify and grow expansion opportunities within the customer base and collaborate with the sales team tofacilitategrowth attainment.
• Identify and assess renewal risks;developand collaborate with internal teams in executing the remediation plans.
• Direct crisis and incident response with urgency working cross-functionally to ensure timely resolution while communicating effectively with customers.
• Identifydevelopand implement repeatable programs and processes across your portfolio of customers to maximize product adoption and usage and achievement of customers business objectives.
• Track measure and report on key metrics such as : customer satisfaction customer health score adoption rates etc.
• Able and willing to travel for on-site customer visits as required (25- 50%)

What were looking for :

Ideal candidates should possess a strong technical background in network security and enterprise software a demonstrated history of effectively engaging with customers on both technical and non-technical fronts sound business understanding sales proficiency and most importantly a dedication to delivering exceptional customer experiences.

Our competitive total rewards package includes cash compensation within the range provided below Actual pay for this position may vary based on the hired candidates location experience and relevant incumbent pay position.

Vectra Total Rewards

$124500 $168500 USD

Vectra provides a comprehensive total rewards package that supports the financial physical mental and overall health of our employees and their families. Compensation includes competitive base pay incentive pla n eligibility and participation in the employee equity plan (stock options). Specific benefits offered var ies by location but commonly in clude health care insurance income protection / life insurance access to retirement savings plans behavioral & emotional wellness services generous time away from work and a comprehensive employee recognition program.

Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer.

We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status.

Required Experience :

Manager

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Employment Type : Full Time

Experience : years

Vacancy : 1