Clinical Support Specialist - Pacific Region

Job Description

Job Description

The Opioid Epidemic is a public health crisis with a highly effective but underutilized clinical intervention - millions of Americans are physically dependent on Opioids but only 10% of those likely to have OUD actually access treatment. Bicycle Health addresses this gap by maximizing accessibility, affordability, and overall quality of care by enabling highly qualified clinicians to reach patients broadly and efficiently through our online platform.

The Clinical Support Specialist (Pacific Region) has a central role in communicating with our patients through phone, chat, or email to provide timely assistance on issues that could arise in a patient's care journey, from issues including appointment scheduling, locating pharmacies to fill prescriptions to technology support issues. This role is a key collaborator with our medical and behavioral health clinicians.

Location : Remote

Schedule : Full time (40 hrs)

Monday, Thursday, Friday 10 : 45 AM - 7 : 15 PM PST, Saturday & Sunday 9 : 30 AM - 6 : 00 PM PST

• Monday, Thursday, Friday 10 : 45 AM - 7 : 15 PM PST, Sat & Sun 9 : 30 AM -6 : 00 PM PST

Training Schedule (First 2 weeks)- Monday-Friday 10 : 00am - 6 : 30pm EST

Target Pay : $20.75 per hour - Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Benefits :

What you'll Do :

What you'll Need :

This is a full-time (40hrs per week) remote position.

#LIRemote #zr

About Bicycle Health :

Bicycle Health is a telemedicine group that specializes in the evidence-based treatment of individuals with Opioid Use Disorder using buprenorphine. We've grown our clinical staff of medical providers caring for patients, across 32 states, and we employ a large ancillary staff for support with technologic and administrative needs, clinical and behavioral support, and care coordination. Our innovative model has achieved clinical outcomes that exceed expectations for standard-of-care in-person treatment nationally. Our mission is to increase access to high quality, affordable, convenient and confidential Opioid Use Disorder treatment for all.

Bicycle Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other basis forbidden under federal, state, or local law.