Trainer, Professional Services

Job Description

Job Description

Who You Are :

You have 3+ years of corporate trainer experience under your belt and are looking for your next challenge in a hyper-growth, fast-paced, industry disrupting, SaaS company. You are excited to work with emerging technologies and modern tech stack with a collaborative team, where you will have a direct impact on the customer experience.

Does this sound like you? If so, keep reading and apply today!

What You'll Do :

• Deliver high-quality onboarding and training sessions for clients and internal teams, both virtually and in-person, including ongoing education such as webinars and workshops.
• Translate client questions, challenges, and workflows into clear, actionable training content tailored to their needs.
• Provide expert guidance on industry-specific processes, LOS, PPE, and mortgage-related workflows.
• Collaborate with internal teams (product, support, and sales) to ensure training aligns with current platform capabilities and updates.
• Support a white-glove client experience that ensures adoption, satisfaction, and long-term retention.
• Occasionally travel to client sites for hands-on training and engagement sessions.
• Continuously refine training materials and sessions based on client feedback and evolving product features.

What You Have :

Extras you bring to the table :

Why Join Polly?

Employee Benefits :

Let's get to know each other.

Polly has pioneered the next generation of mortgage capital markets technology with its cutting-edge, data-driven platform. Its enterprise-grade solutions, including the industry's only cloud-native, commercially scalable product, pricing, and eligibility (PPE) engine and first-of-its-kind Polly / ™ AI platform, empower the nation's top banks, credit unions, and mortgage lenders to increase profitability, automate workflows, and revolutionize the loan officer and broker experiences. As a mortgage technology trailblazer, Polly is committed to driving meaningful value and ROI through best-in-class innovation that enables unlimited configurability, flexibility, granularity, and scalability. Polly was founded by a seasoned team of mortgage capital markets and technology experts and is headquartered in San Francisco, California. Recognized as a pioneer in mortgage capital markets, as well as in culture and career development, Polly was named to Forbes' America's Best Startup Employers in 2025. This evaluation was based on three key criteria : Employer Reputation, Employee Satisfaction, and Company Growth.

To learn more, follow Polly on LinkedIn or visit www.polly.io. Polly is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, age, color, national origin, religion, sex, gender identity, sexual orientation, marital status, pregnancy status, disability status, veteran status, or any other legally protected status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Beware of recruitment scams impersonating the Polly brand or our employees. Our team communicates only through official Polly channels, and we will never ask for sensitive information over text or conduct text-only interviews. If you are ever suspicious or in doubt, reach out to us directly at  peopleteam@polly.io. We care deeply about this network and your experience.