Emergency Response Center Operator

Emergency Response Center Operator

Elevate your security career with Allied Universal Enhanced Protection Services, a global leader in security and threat mitigation. We specialize in risk consulting, executive protection, intelligence, investigations, and emergency response, offering exciting career opportunities for professionals passionate about security and safety. Join our innovative team committed to excellence in the security industry and make a meaningful impact.

Our risk and consulting group, under Allied Universal Enhanced Protection Services, is hiring an Emergency Response Center Operator. The Emergency Response Center Operator is responsible for monitoring and response coordination, emergency dispatching, and incident reporting and analysis. This role ensures real-time scheduling and coverage of security personnel, manages client requests, and coordinates the deployment of officers in response to both routine and emergency needs. The operator also maintains system data integrity and supports payroll and billing accuracy through detailed documentation and interdepartmental coordination.

Responsibilities :

• Monitor and coordinate emergency response activities, including the dispatch of unarmed, armed, and law enforcement officers across the country.
• Ensure 24 / 7 site coverage by managing real-time scheduling, tracking staffing needs, and responding promptly to call-offs, emergencies, and client requests.
• Create, maintain, and adjust officer schedules to meet contractual requirements, ensuring posts are filled with qualified personnel at proper pay / bill ratios.
• Serve as the central communication hub for emergency service requests via phone and email, including acting as the call-in center for remote posts.
• Input, update, and manage data in automated scheduling and resource management systems to ensure operational accuracy.
• Maintain complete and accurate documentation for all client requests, from initial contact through resolution, including data for payroll and billing.
• Review and verify payroll and billing data for accuracy, coordinating with internal departments to resolve discrepancies and meet performance targets (98%+ accuracy).
• Maintain gross margins at or above 23% by managing scheduling efficiency, labor costs, and service quality.
• Collaborate with operations managers, off-duty officers, subcontractors, and clients to resolve scheduling, training, performance, and service issues.
• Support broader monitoring efforts regionally and globally as needed and assist staff and clients with urgent operational needs.

Qualifications (Must Have) :

Preferred Qualifications (Nice To Have) :

Benefits :

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race / ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship / association with a protected veteran, or any other basis or characteristic protected by law.