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Analytics Developer | Philippines
Analytics Developer | PhilippinesPeak Support LLC • Cambridge, MA, US
Analytics Developer | Philippines

Analytics Developer | Philippines

Peak Support LLC • Cambridge, MA, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Description :

Are you passionate about transforming data into actionable insights? As a Power BI Developer, you’ll play a pivotal role in our data-driven journey. Your expertise will bridge the gap between raw information and strategic decision-making.

Data Visualization and Reporting :

  • Create compelling Power BI reports and dashboards.
  • Collaborate with business stakeholders to understand their data needs and translate them into effective visualizations.
  • Ensure data accuracy and consistency across reports.

BPO Metrics Proficiency :

  • Leverage your understanding of BPO (Business Process Outsourcing) metrics :
  • Average Handling Time (AHT)
  • First Call Resolution (FCR)
  • Service Level Agreement (SLA) Compliance
  • Customer Satisfaction (CSAT) o First Reply Time (FRT)
  • Chat Concurrency
  • Attrition
  • Shrinkage
  • Analyze call center data and operational efficiency

    T-SQL Expertise :

  • Craft efficient T-SQL queries to extract, transform, and load data into Power BI.
  • Optimize data models and DAX calculations.
  • Microsoft Fabric Familiarity

  • While Microsoft Fabric is relatively new, we value your experience with similar systems.
  • Familiarize yourself with Microsoft Fabric and its integration capabilities.
  • Independently train on Microsoft Fabric to contribute effectively.
  • Star Schema Design :

  • Implement star schema principles for efficient data modeling.
  • Structure fact tables, dimension tables, and relationships.
  • Optimize query performance.
  • Advanced Power BI Features

    Beyond the desktop app, explore :

    Power BI Service :

    § Collaborate in the cloud.

    § Power BI Paginated Reports (formerly Report Builder) : Create printable reports.

    § Real-Time Datasets : Stream live data for dynamic dashboards.

    § Power BI Embedded : Embed reports in custom applications.

    § Power Query M Formula Language : Handle complex transformations.

    Custom Visuals : Extend visualizations.

    Collaboration and Knowledge Sharing :

    § Work closely with developers, data engineers, and business analysts.

    § Share insights, especially regarding Microsoft Fabric.

    § Conduct training sessions to empower the team.

    Requirements :

  • Bachelor’s degree in Computer Science, Information Technology, or related field.
  • Minimum of 3 years as a Power BI Developer in the BPO Industry.
  • Strong T-SQL skills and data modeling experience.
  • Familiarity with BPO metrics and call center operations.
  • Adaptability to learn new technologies.
  • Excellent communication for effective collaboration.
  • Create a job alert for this search

    Developer • Cambridge, MA, US

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