Job Description
Job Description
Description :
Are you passionate about transforming data into actionable insights? As a Power BI Developer, you’ll play a pivotal role in our data-driven journey. Your expertise will bridge the gap between raw information and strategic decision-making.
Data Visualization and Reporting :
- Create compelling Power BI reports and dashboards.
- Collaborate with business stakeholders to understand their data needs and translate them into effective visualizations.
- Ensure data accuracy and consistency across reports.
BPO Metrics Proficiency :
Leverage your understanding of BPO (Business Process Outsourcing) metrics :Average Handling Time (AHT)First Call Resolution (FCR)Service Level Agreement (SLA) ComplianceCustomer Satisfaction (CSAT) o First Reply Time (FRT)Chat ConcurrencyAttritionShrinkageAnalyze call center data and operational efficiency
T-SQL Expertise :
Craft efficient T-SQL queries to extract, transform, and load data into Power BI.Optimize data models and DAX calculations.Microsoft Fabric Familiarity
While Microsoft Fabric is relatively new, we value your experience with similar systems.Familiarize yourself with Microsoft Fabric and its integration capabilities.Independently train on Microsoft Fabric to contribute effectively.Star Schema Design :
Implement star schema principles for efficient data modeling.Structure fact tables, dimension tables, and relationships.Optimize query performance.Advanced Power BI Features
Beyond the desktop app, explore :
Power BI Service :
§ Collaborate in the cloud.
§ Power BI Paginated Reports (formerly Report Builder) : Create printable reports.
§ Real-Time Datasets : Stream live data for dynamic dashboards.
§ Power BI Embedded : Embed reports in custom applications.
§ Power Query M Formula Language : Handle complex transformations.
Custom Visuals : Extend visualizations.
Collaboration and Knowledge Sharing :
§ Work closely with developers, data engineers, and business analysts.
§ Share insights, especially regarding Microsoft Fabric.
§ Conduct training sessions to empower the team.
Requirements :
Bachelor’s degree in Computer Science, Information Technology, or related field.Minimum of 3 years as a Power BI Developer in the BPO Industry.Strong T-SQL skills and data modeling experience.Familiarity with BPO metrics and call center operations.Adaptability to learn new technologies.Excellent communication for effective collaboration.