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Client Service & Product Support Consultant

Client Service & Product Support Consultant

ADPLouisville, KY, United States
20 hours ago
Job type
  • Full-time
Job description

ADP is hiring a Client Service & Product Support Consultant.

Are you ready to join a company offering career advancement opportunities throughout your career journey?

  • Responsible for providing "in-depth" subject matter expertise and support to 3(16) and TPA providers, clients, and internal partners.
  • Partner closely with 3(16) / TPA providers to drive resolution on issues related to 3(16) / TPA services, Form 5500 preparation and filing, billing, plan document amendments, and year-end testing.
  • The role may involve project-oriented assignments. Typically maintains deep subject matter expertise in Retirement Services to enable research / resolution of client issues related to one or more products / platforms.

Required Qualifications

  • 1 year of directly related experience
  • Demonstrates strong oral / written communication skills
  • Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc.)
  • Demonstrates ability to learn other proprietary system tools (Gateway, Omni, Power Image, and CEH)

    • A college degree is great but not required. What is more important is having the skills to do the job. Other acceptable experiences could include :

  • Experience noted above, OR
  • Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.
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