Sr Technical writer

SV Tech Systems is a leading provider of recruitment and staffing services for various industries. We offer staffing services to firms across the United States and Canada, attracting top talent and fostering sound work ethics and values.

Job Description

Title : Sr Technical Writer

Location : Tucson, AZ

Duration : 12 months

Core Responsibilities :

• Create and edit existing templates in the outsourced Email Service Provider tool (Exact Target) and the Intuit IT platform, including version-controlled content management, HTML editing, variable attribute management, and conditional logic creation.
• Develop and maintain transactional communication wireframes to create and maintain email templates.
• Conduct content development sessions with business stakeholders to create customer messaging that fits within the architectural capabilities of the current enterprise communications platform.
• Apply copy / edit expertise to content to ensure concise, clear, and accurate information is consistently communicated to customers via the ETC platform.
• Collaborate with Privacy, Legal, and Regulatory Compliance teams to ensure all ETC communications are compliant with laws and regulations.
• Identify opportunities for improvements to the Intuit Enterprise Transactional Communications (ETC) platform and drive resulting feature requests through the GES prioritization and execution processes.
• Support content maintenance requests submitted by the business when content or creative images need to be changed in existing email message types.
• Provide backup to other Content Developers and Finance (ETC) Correspondence leads as needed.
• Develop proficiency using Exact Target tools and recommend / implement the best approach to support complex business needs and global expansion.
• Develop an understanding of systems that trigger communication events to create meaningful and accurate communications to customers in the ETC platform.
• Support emerging communication methods as they evolve as transactional communication mediums (e.g., SMS, Social Media).

Qualifications

The ideal candidate will have experience in program management and execution, business analysis, and compliance and controls management. They will support cross-functional execution of Enterprise Transactional Communication (ETC) system enhancements, drive inclusive process for capture and analysis of business requirements, and ensure all improvements are tested and effectively implemented.

We are an equal opportunities employer and welcome applications from all qualified candidates.

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