Clinical Medical Assistant - EJPG

East Jefferson General Hospital

Metairie, Louisiana

Full-time

JOB DESCRIPTION

Your job is more than a job.

Why a Great Place to Work :

You’re more than your job. Everyone is. And that’s what makes you great at your job all the little extras you bring to work every day, the things that make you you.

At LCMC Health we value those things about you, because we know that all those little extras add up to extraordinary. And we’ve built a culture that supports and celebrates the extraordinary.

You’ll see it when you come to work here, in the spirit of our places and the faces of our people. And every patient we heal, every family we comfort, every life we improve is the outcome of countless little extras adding up to an extraordinary result.

Join LCMC Health, and you’ll find that our everyday makes it easy to live your extraordinary.

Essential Function :

The Medical Assistant provides both clinical and non-clinical support to the physicians and mid-level providers. Assists physicians, providers and licensed staff in the management of patient flow and the environment of care, phone messaging, scheduling authorization of procedures, surgeries, deliveries and other duties that fall within the scope of non-licensed staff.

GENERAL DUTIES

Clinical : Measures and records appropriate vital signs, identifies abnormal values and reports findings to the appropriate nursing staff or medical provider.

Assists with patient arrival to the clinic, schedules new and follow-up patient appointments and facilitates a smooth patient exit from clinic.

Recognizes emergencies and responds appropriately in adherence to organizational policy and procedure. Provides for comfort needs of patients with consideration of age and special needs.

Demonstrates a working knowledge of clinic equipment, including preparation of equipment, testing of equipment for safety prior to use on patient, cleaning and disinfecting of equipment (between patients and at clinic’s end) according to hospital policy.

Maintains linens, supplies, equipment for clinic use and stocks exam rooms / tables appropriately. Properly collects, prepares, secures laboratory specimens for testing and / or transport when necessary.

Documentation : Documents appropriately in the patient medical record according to established departmental guidelines. Properly navigates Electronic Medical Record to obtain laboratory and radiology results, outside medical records, updates patient demographic data and schedules follow-up appointments.

Prepares safety reports when warranted or as directed by the Clinic Manager / designee. Maintains privacy of patient personal health information by ensuring computer screens are secure in the absence of medical / nursing / clinical staff.

Professionalism and Support : Demonstrates honesty, promptness, dependability, courtesy and respect in interactions with patients, caregivers, customers, co-workers and staff.

Consults and keeps clinic manager informed of clinic activities, requirements, and problems. Demonstrates ability to manage patient and / or co-worker complaints in a calm, positive, non-judgmental manner, and reports these events to clinic manager on a daily basis.

Maintains strict patient confidentiality exemplified by discussing issues only with appropriate persons and in a place and manner.

Safety and Infection Control : Implements standard and transmission-based precautions, per hospital policy. Ensures patient safety during clinic visits, per hospital policy.

Reports any safety hazards or violations in patient or clinic environment to Clinic Manager or designee. Actively participates in Quality Improvement Process, including QAPI projects and EOC Rounds.

Clerical Support : Participates in the clinic preparation process by gathering appropriate clinical documentation for review by the medical provider.

Obtains medical records from outside facilities when needed or requested by medical provider. Scans outside correspondence into the appropriate area of the electronic medical record.

Answers the telephone and routes calls promptly to the appropriate person.

MINIMUM QUALIFICATIONS

Required : High School Diploma / GED or equivalent OR 2 years of work experience.

LICENSES AND CERTIFICATIONS

Basic Life Support (BLS) certification from American Heart Association.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work.

This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.