Senior Revenue Operations Manager

About The Role

We are looking to build out our Business Operations & Go-To-Market (GTM) Operations team. The mission of the Business Operations team is to help Maze grow faster and run better. To achieve this, we use deep analytical work, operational excellence, and cross-functional collaboration to help the leadership team make the right decisions.

In this role, you will gain a significant amount of exposure to the Senior GTM Leadership team, working with them to build their strategy and processes.

What You'll Do

Shape and execute our GTM strategy and processes from lead generation to renewal.

Partner with COO and sales leadership to build GTM plans (quota, capacity, priorities).

Drive cross-functional collaboration with Marketing, Product, and Customer Success to optimize the entire customer journey.

Perform in-depth analysis of sales metrics, pipeline health, conversion rates, and rep productivity. Build and maintain reporting infrastructure when required.

Partner with Finance on sales forecasting, commission plan design, and revenue recognition processes.

Support company-wide projects like Pricing & Packaging, ICP definition, and new product rollout.

Run ad-hoc company-wide projects.

Bring leverage to the GTM tools via AI-driven tools.

Coach and mentor team members; be a cultural champion driving pace and accountability in the organization.

What You'll Need

3-5 years of experience, ideally in consulting, banking, or big tech. Experience in high-growth B2B SaaS companies is preferred.

Experience in fast-paced, ambiguous environments supporting GTM teams through rapid growth (2x+ growth).

Scrappy and resourceful. When something needs to get done, you always find a way to make it happen.

Analytical mindset : ability to structure strategic analyses, gather insights (data-driven, stakeholders' point of views, etc..) and translate these into actionable recommendations.

Strong analytical mindset with ability to derive insights from complex datasets.

Exceptional written and verbal communication skills with ability to present to C-level executives, and clearly articulate tradeoffs in complex decisions.

Advanced skills in Excel / Google Sheets, SQL preferred, dashboarding tool (Omni, Tableau, PowerBI).

High energy, and high agency.

Interest for new AI technologies.

Inclusivity and Pay

At Maze, we are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We believe that people are more than their resumes, so if your past experience looks different than the criteria listed, we'd still love to hear from you. We appreciate and celebrate non-traditional life routes and encourage you to apply should you connect with a job description or the Maze culture.

Maze values transparency and it enables us to approach compensation equitably across the world. We are informed by data and regularly check our salary ranges (either United States or Rest of World) against other venture backed companies. Additionally, we are proud of our holistic and generous benefits offerings, included in every compensation package.

Your salary is dependent upon many factors, including years of experience, expertise, etc. During your first interview, you can expect to have an open conversation with your recruiter regarding your compensation expectations.

Why Maze is Unique

Early-stage startup : You will join an early-stage startup with less than 150 team members. This means you'll have the unique opportunity to directly impact success and help shape the future of Maze.

Market disruption : We believe that the way companies build products is fundamentally broken and the user research market is ripe for disruption. For too long, companies have been forced to choose between rapid development without user insights or investing months into research before bringing products to market. But there's finally a groundswell building around a path forward that eliminates this compromise - and Maze is leading the charge.

Product-market Fit : Maze is used by 100,000+ brands across 4,000 companies, from SMB to enterprises, and in the last fiscal year, we saw 6.5M questions answered, supporting 25K decisions

Benefits

Health insurance with international coverage, vision, and dental : 100% of the team member premium paid

Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24 / 7 access to resources

Life and Disability Insurance, 100% of the team member premium paid

Flexible time off

Meaningful equity

Company retreats, fully paid for by Maze

New MacBook (laptop), paid for by Maze

Paid Family leave : 16 weeks for birth or adoptive parents

$500 / month to be used for dependent health insurance coverage

$1,500 remote work setup fund to ensure you can set up a productive work space

Flexible work schedule where you manage your own working hours

Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more

Virtual social engagements randomly throughout the year

SWAG, we have some really cool swag

Open, transparent culture that includes virtual : coffee chats, bi-weekly all-hands meetings, and more

Outreach Notice

We understand you might be excited about the job you're applying for, we are excited you are interested! However, please refrain from reaching out to our current team members on LinkedIn for referrals. Our policy is that referrals can only be provided by team members who personally know the candidate. With the high volume of interest in our roles, contacting our team members who are not involved in recruitment can be overwhelming. Additionally, please avoid submitting support tickets regarding your application, as our support team is not involved in the hiring process. Rest assured, our recruitment team is diligently reviewing all applications and will reach out directly if there is a match.