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Quality Improvement Specialist

Quality Improvement Specialist

JLLMountain View, CA, United States
5 days ago
Job type
  • Full-time
Job description

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves - We're looking for a highly motivated and analytical Quality & Audit Program Specialist to join our team. This pivotal role will drive our commitment to excellence by supporting the development, implementation, and continuous improvement of our comprehensive quality and audit programs. If you possess a strong understanding of quality methodologies, excellent data analysis skills, and a passion for continuous improvement, we encourage you to apply!

Responsibilities :

Quality & Audit Program Management : Assist in the design, development, and implementation of new and existing quality improvement and auditing initiatives. Support the execution of robust auditing programs to assess compliance, identify areas for improvement, and ensure adherence to quality standards, including assisting with audit scope definition, methodology development, data collection, and report generation.

Performance Data Analysis & Reporting : Collect, organize, analyze, and interpret performance data to identify trends, root causes, and opportunities for improvement within quality and audit programs. Collaborate on the design, development, and maintenance of interactive dashboards and reports to visualize key metrics and provide actionable insights to stakeholders.

Process Improvement Initiatives : Contribute to the identification, analysis, and optimization of existing processes to enhance efficiency, reduce waste, and improve overall quality outcomes.

Documentation & Training : Maintain accurate and up-to-date documentation of quality improvement programs, processes, and results. Assist in developing and delivering training materials to educate staff on quality improvement methodologies, tools, and best practices.

Cross-Functional Collaboration & Communication : Work collaboratively with various departments and teams to understand their processes, gather requirements, and facilitate the implementation of quality improvement solutions. Prepare clear, concise, and compelling reports, presentations, and other communication materials to inform stakeholders about quality performance, improvement initiatives, and audit findings.

Qualifications :

Bachelor's degree in Quality Management, Business Administration, Engineering, or a related analytical discipline.

Proven experience 5 years in a role focused on quality improvement, process improvement, data analysis, or program support within an audit or quality environment.

Strong understanding of quality improvement methodologies (e.g., Lean, Six Sigma, PDCA, Root Cause Analysis).

Proficiency in data analysis tools, including advanced Microsoft Excel skills (e.g., pivot tables, VLOOKUP, statistical functions).

Experience with, or a strong aptitude for learning, data visualization tools (e.g., Tableau, Power BI, Google Data Studio) for dashboard and presentation development.

Excellent written and verbal communication skills, with the ability to present complex information clearly and effectively to diverse audiences.

Highly organized with strong attention to detail and the ability to manage multiple projects simultaneously.

Analytical mindset with a proven ability to identify problems, analyze data, and propose effective solutions.

Ability to work independently and as part of a collaborative team.

Proactive and self-motivated with a continuous learning mindset.

Bonus Points (Nice to Have) :

Certifications in Quality Improvement (e.g., Lean Six Sigma Green Belt or Black Belt).

Experience in the facilities management or commercial real estate environment

Familiarity with quality management systems (e.g., ISO 9001) or audit processes and risk management principles.

Estimated compensation for this position :

108,000.00 - 145,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location :

On-site -Mountain View, CA

Job Tags : Google Jobs

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include :

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and / or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >

I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

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Quality Improvement Specialist • Mountain View, CA, United States

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