Practice Administrator- North Florida Market

About Bluebird Kids Health

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive . We offer comprehensive, evidence-based primary and urgent care services to children and their families, with around-the-clock support. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, outstanding child and family experience, and a rewarding environment for our clinicians and staff.

Position Description

Bluebird Kids Health seeks an experienced operator and business manager to lead its North Florida market, ensuring alignment with Bluebird Kids Health's mission, vision, values, and organizational objectives. Under the leadership of the General Manager (GM) and in close collaboration with the Medical Director of North Florida, the Practice Administrator (PA) will have overall accountability for delivering market-level growth, operating, financial, quality, and patient experience outcomes. They will drive the deployment of the Bluebird Kids Health care model, ensuring alignment with quality and total cost of care targets. This role requires a strategic and analytical mindset to drive growth through advanced healthcare management practices, data-driven decision-making, and continuous process improvement.

What You'll Do

Operational Leadership :

• Lead, oversee, and manage day-to-day operations across all in-market locations, ensuring goals related to clinical quality, patient experience, operating, and financial performance are met or exceeded.
• Oversee key performance indicators and drive achievement of all strategy deployed goals and other key operating metrics.
• Lead and develop site-based leadership teams, fostering a culture of continuous improvement, and operational excellence.
• Collaborate with North Florida Medical Director to prioritize clinical and operational initiatives, monitor key performance indicators, and drive operational, growth, quality, and safety improvements.
• Ensure that processes across clinical, administrative, and operational functions are standardized to drive efficiency, quality care, and scalability while adapting to evolving business needs.
• Lead the development, implementation, and continuous improvement of standard operating procedures (SOPs) to support the growth and operational excellence of a key market in a rapidly scaling organization.
• Own and implement strategies for driving operational efficiency, while maintaining a focus on the pediatric patient's care journey and experience.
• Growth and Finance :
• Drive aggressive in-market growth initiatives through a combination of word of mouth, community outreach and engagement, and other new patient acquisition activities.
• Drive patient retention and loyalty through patient engagement and experience initiatives.
• Drive the financial performance of the market, including the management of operating budgets. Monitor and analyze financial performance, providing regular reports to senior management on variances to growth, revenue generation, and cost control.

Quality, Safety & Patient Experience :

Team Development & Talent Management :

Technology and Systems Management :

Regulatory Compliance :

Other Duties as Assigned

What You'll Need

Education and Experience

Skills and Abilities

Bluebird Kids Health is an Equal Employment Opportunity Employer. We embrace the richness of diversity and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We recognize that traditional job requirements can sometimes inadvertently exclude talented individuals from underrepresented backgrounds or those who have taken non-traditional paths to acquire their skills. Therefore, even if you do not meet every listed requirement or have gained your qualifications in unconventional ways, we wholeheartedly encourage you to apply. We value passion, potential, and the drive to learn just as highly as formal qualifications, and we are committed to building an inclusive workplace where everyone's contributions are valued.

What We Offer