Account Manager - Podcasters

Account Manager - Podcasters

RedCircle is a podcast monetization platform, providing a first-of-its-kind, fully-automated podcast advertising solution. With our ad platform, RAP, advertisers can execute high-scale / high-performance podcast media buys on hundreds of shows in just a few clicks. For podcast creators, RAP provides important revenue and a streamlined system for managing complex ad deals. In short, RedCircle is about getting podcasters paid while helping advertisers grow through podcast ads.

We're looking for a Podcast Account Manager to join our team, focusing on podcaster support, onboarding, and long-term success. In this role, you'll work closely with creators to ensure they have a smooth onboarding experience, their information is up to date, and their campaigns run effectively. You'll be the go-to point of contact for podcasters answering questions, troubleshooting issues, and keeping them engaged with the RedCircle platform.

This position is based in Los Angeles or Boston and follows a hybrid schedule (2-3 days per week in the office).

Core Responsibilities

• Guide new podcasters through the onboarding process, including initial account setup, billing connection, and introduction to RedCircle tools.
• Conduct regular platform audits to ensure show eligibility and to keep creator information up to date.
• Respond promptly and effectively to podcaster support needs, ensuring high satisfaction and retention.
• Schedule calls with creators as needed to address delivery, inventory, or technical issues.
• Manage the podcast application process and proactively review new submissions for quality and eligibility.
• Conduct proactive outreach to creators when needed by the sales or account management team.
• Send initial welcome communications with resources, FAQs, and next steps for new shows.
• Conduct routine check-ins to review campaign performance, fill rates, and ensure continued platform alignment.
• Collaborate cross-functionally to troubleshoot issues and improve podcaster experience.
• Assist with the annual NPS survey to gather podcaster feedback and identify opportunities for platform and customer support improvement.

Who You Are

About RedCircle

RedCircle is everything a podcaster needs to run their podcast as a business. With tools for analytics, growth, payments, and advertising revenue, podcast creators use RedCircle as their command center for their podcast. RedCircle also provides a first-of-its-kind podcast advertising platform, which helps brands scale ad campaigns across its thousands of podcasts in just a few clicks. As consumers, creators, and brands all flock to the podcasting medium, RedCircle is providing the picks and shovels to help all 3 groups transact.

The company is growing quickly, is backed by some of Silicon Valley's top VCs, and is growing its engineering and sales teams. If you want to help podcasters turn their art into income, this is the place for you.

RedCircle is an equal opportunity employer. The salary range for this role is $65,000 $130,000, commensurate with experience.