Director, Virtual Practice Operations

Job Description

Job Description

OUR MISSION

Imagine building a better healthcare journey for patients with cancer, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way.

At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it.

To make this happen, we're building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.

WHAT YOU'LL DO

Thyme Care is seeking a mission-driven, operations-savvy leader to serve as the Director of Virtual Practice Operations , responsible for optimizing the infrastructure, processes, and performance of our virtual clinical practice. This role is central to the success of Thyme Care Medical, our virtual clinical practice, and oversees key domains such as licensing & credentialing, revenue cycle management (RCM), billing & coding , and virtual visit performance across multiple visit types .

The ideal candidate brings a blend of strategic thinking and operational excellence , can coach and develop managers, and thrives in navigating complexity across clinical, compliance, and business objectives. They will build scalable processes , drive accountability across teams, and measure what matters — connecting process outcomes to business value and member impact.

Strategy & Execution :

• Set and own 6–12 month strategic goals for Virtual Practice Operations aligned with department and company priorities.
• Translate department-level strategy into team-specific goals and initiatives across licensing, RCM, billing / coding, and visit utilization.
• Lead strategic planning and resource forecasting , advocating for capacity, tools, and support as needed.
• Drive the development and implementation of process improvements to increase efficiency, compliance, and ROI of our virtual care services.

Operations & Project Management

Cross-Functional Influence & Communication

People Leadership & Team Development

WHAT YOU'VE DONE

WHAT LEADS TO SUCCESS

Act with our members in mind . Thyme Care's mission matters deeply to you, particularly our member experience.

Comfortable with ambiguity. You have a proven track record of success in fast-paced environments experiencing rapid change and growth. You understand that rapid changes to the business, strategy, organization, and priorities are par for the course.

Start-up experience and / or enthusiasm. You have experience working at a start-up or are excited about transitioning to a start-up environment.

Multi-tasking finesse . You are skilled at balancing across multiple priorities and switching rapidly from one project or task to another as needs arise.

High attention to detail. You are exceedingly organized and proactively track a project's details or nuances. You catch what others miss, especially when small errors can create big ripple effects for teammates and patients.

OUR VALUES

At Thyme Care, our core values guide us in everything we do : Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don't choose.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $175,000 - $195,000. The salary range could be lower or higher than this if the role is hired at another level.

We recognize a history of inequality in healthcare. We're here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud , and always confirm that communications are coming from an official Thyme Care email.